Quality Surveyor - Northern UK

Overview:
To carry out customer site surveys using root cause analysis in relation to complaints from customers.
Report findings and recommendations to the TQC Manager following each visit.
Provide a consistent level of quality support, meeting agreed levels or targets and forecasts, while maintaining required quality standards and ensuring all relevant documentation is accurate.
Ensure that all procedures are strictly adhered to, including HR, H&S, Quality & Production etc.
Ensure customers expectations are met or exceeded by ensuring products are in line with quality processes, accreditations and with the customers demands.
Site Visits carrying out complaint audits.
Completing site visit reports
Qualifications & Experience
Essential competencies
Experience of working with end consumer.
Good knowledge of Sub-floor preparation standards.
Experience of working with vinyl flooring.
A good ability to determine root cause of defects.
Be punctual and reliable.
Be a strong team player with a good work ethic.
Can produce basic reports on site visits.
Be prepared to work away from home for extended periods
A full driving licence is required.
Ability to use Microsoft office (training provided)
A full driving licence is required for this role
Key competencies:
Working with People
Delivering Results & Meeting Customer Expectations
Persuading & Influencing
Relating & Networking
JBRP1_UKTJ