Quality Manager (Complaints Handling)

I'm pleased to have partnered with a healthcare technology company that specialises in patient monitoring. Their unique platform allows them to provide continuous monitoring outside of clinical settings for early detection of health deteriorations. With an overall goal of improving patient outcomes, reducing hospital readmissions and enhancing efficiency of healthcare delivery.

The Quality Manager (Complaint Handling) will be accountable for the global complaint handling and post market surveillance process for the business. You will report into the Senior VP of QA/RA for the execution of complaint investigations to enable prompt feedback for customers.

Quality Manager Responsibilities:

• Turn complex complaints data/information into practical analytics to facilitate business decisions
• Lead, mentor, coach, and develop complaint-handling and post-market surveillance teams
• Drive continuous improvement in corresponding processes & tools.
• Acts as the main point of contact for complaint handling - including complaint processing, investigation, and timely closure.
• Own dashboard of performance related to complaint handling and post-market surveillance activities.

Quality Manager Requirements:

• Bachelor's degree in a relevant field (e.g., biomedical engineering, life sciences, healthcare administration).
• 5+ years' experience in a similar role within the medical device industry, with knowledge of post-market surveillance regulations (e.g., FDA, EU MDR).
• Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple tasks.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

If you are ready to take on this exciting challenge and play a key role in ensuring the safety and effectiveness of medical devices, I invite you to apply.