Quality Control Manager

Quality Control Manager - Permanent
Salary - £30-32k (Negotiable dependant on experience)
Location - Ilkeston
Hours - Mon - Fri 40 hours
Customer Care / Quality Control / Packaging / Manufacturing / CIPD / Ilkeston / Permanent
The Recruitment Group is working with a family-run business within the packaging industry working with food products, cosmetics, household, agricultural, and high-end consumer goods. They are committed to delivering quality solutions every single time.
Purpose of the role:
Our client is looking for a Quality Control Manager to ensure customer satisfaction and care wherever possible and however necessary. Achieving feedback from customers and using said feedback to improve the overall service provided. Be an integral part of the team in driving excellence and fostering customer engagement. Your meticulous approach and dedication will help contribute to the overall success of our client's operations and further establish them as a trusted and leading provider in the industry.
Main duties and responsibilities of a Quality Control Maanger:
. Take an interest in the jobs we have and challenge production. Quality needs to exceed customer's expectations.
. Undertake regular quality checks twice a day and ensure job specifications are followed.
. Be confident to stop production if job specifications are not being followed and production is not to a high standard of quality.
. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
. Contact customers once projects/jobs have been completed and received by the customer to gain feedback - feedback is to be logged and communicated to internal teams.
. Provide answers to queries from customers which have gone unanswered, or which require further investigation.
. Build sustainable relationships and trust with customer accounts through open and interactive communication.
. Liaise with the sales team, production team, and management.
Experience/knowledge requirements for a Quality Control Manager:
. Previous experience in a similar customer care/quality controller role in a similar manufacturing industry.
. Attention to detail.
. Confident in challenging any production that isn't meeting company standards.
. Excellent communication skills.
. IT literate.
. Good organisational skills.
. Problem solving abilities.
Please contact Amy @ The Recruitment Group on the contact details provided.