Quality Assurance Specialist (Contact Centre)

About Our Client Page Group are working exclusively with a dynamic and forward thinking contact centre who are looking to appoint a new Quality Assurance Specialist.
Job Description The Quality Assurance Specialist role will oversee all quality activities within a small contact centre team.The role will undertake call quality reviews ensuring both customer experience and regulatory activities take place. You will also contribute to the overall quality assurance framework, working closely with key stakeholders both internally and externally to help drive business wise objectives
The Successful ApplicantContact Centre ExperienceExperience working on Quality Assurance activitiesStrong attention to detail What's on Offer The role of Quality Assurance Specialist will join a leading business within the B2B contact centre spaceThe role is based on the outskirts of Leeds with free parkingA competitive salary and generous benefits are on offer
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