Quality Assurance Officer Contact Centre

Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension, and life insuranceKey Responsibilities and Duties of a Quality Assurance OfficerCompletion of telephony call recording reviews on a weekly/monthly basis, as per targets set.Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MIProvide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basisDeveloping training plans for all AgentsUpdate of Memo/Text Log to agentsAgent process Manuals for all clients to be developed/updatedSupport other team members as and when required Skills and Experience of a Quality Assurance OfficerExcellent attention to detailPrevious experience with 1 to 1 coachingExcellent communication skills both written and verbalAbility to build and develop relationships at all levelsSelf-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information. For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy
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