Quality Assurance Manager

Quality Assurance Manager
The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working
The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.
This role sits within the 1st Line of Defence and will help drive improved customer outcomes.
Responsibilities:
All responsibilities to be undertaken in line with Group Policies and Procedures as expected.
Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders.
Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff.
Identify solutions as part of the review process and delivery findings to business areas in person each quarter.
Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards.
In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated
Provide monitoring, re...