Quality Assurance Manager [Insurance Claims]

Quality Assurance Manager [Insurance Claims]Department: ClaimsEmployment Type: Permanent - Full TimeLocation: UK (London)Description
Quality Assurance Manager [Insurance Claims]LondonHybrid, two days in officePermanentWe are a fast-growing global reinsurance speciality company servicing the insurance markets of Lloyd’s, Europe and North America.Due to growth, our European Claims Director is looking for our first QA Manager to establish a new team and conduct quality assurance reviews and audits to monitor adherence to claims handling guidelines and delegated authorities. The new QA Manager will have a global remit, also encompassing our North American insurance portfolios. They will also be the key contact for external claims audits.You’ll have a strong background in an insurance environment, along with outstanding management ability.
Responsibilities• Develop a quality-assurance process that seeks to deliver stable and predictable releases.• Create and enforce the quality standards, procedures and policies for the Claims department.• Assess and determine how potential process creation/improvement will impact claims and the wider business.• Undertake quality monitoring reviews throughout the Claims department• Create process maps and manuals from the ground up using operational excellence tools and methodology.• Report on metrics and impact to standard operating procedures because of implemented processes and improvements.• Identify solutions as part of the review process and deliver findings to key stakeholders.• Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements.• Ensure that all activities and duties are carried out in full compliance with our regulatory requirements as appropriate.• Accountable for the company peer review process, monitoring performance against process and technical measures. Produce accurate and timely reports and follow up on feedback recommendations.• Building and overseeing a small quality assurance team.• Acting as a point of claims expertise with other internal departments to resolve queries and external auditors amidst claims audits.
Candidate requirements• Strong experience in insurance claims quality assurance or a related discipline: at least five years processes design & improvement or relevant claims operations experience• Lean/Six Sigma or other project and qualification highly regarded but not essential• Critical thinking skills and attention to detail• Strong ability with numbers and data analysis skills• Effective verbal and written communication skills• Ability to develop good working relationships with both internal and external stakeholders – including C-suite• Consistently act as a role model to other members of the team• Adaptability and a flexible, open-minded approach to change• Complaint resolution skills• Excellent level of computer skills using MS Excel and Word as well as other systems• Experience with Big 4 auditors or internal audit of an insurer would be beneficial• Contributing positively to our culture and values.Shortlisted candidates will be invited to an interviewIf your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, right to work in the relevant location and a standard criminal record check.Please note: We may close a vacancy early if the required quality or number of applications has been received.No agencies please.
BenefitsCompre is a global speciality reinsurance company that offers capital and liability solutions to its clients, providing them with the certainty they need on their portfolios. We are known for being trusted partners to the market and for having a team of experts who collaborate and maintain discipline in underwriting, ensuring a differentiated client experience.As an ambitious business, we are focused on building depth, breadth, and diversity in the talent across our business to be future-ready. Our clients' needs evolve as the market changes, which is why we continuously invest in areas such as data and technology. This way, we can serve current and future clients' needs with scalable and new technology, delivered by our growing agile Data and Technology team.Our values are what make us stand out. We value each other, empower and hold ourselves accountable, are authentic, collaborative and inclusive, and continuously strive for progress and innovation.Why join us?At Compre, we offer a range of benefits and team engagement events and provide a supportive environment for learning and growth. We are intent upon building a great business, and over the last few years, we have expanded our markets across Europe, Lloyd's, and North America. Our team is based in Bermuda, Finland, Germany, Malta, UK and the US.To keep our globally dispersed team connected, we have various employee resource groups, including Wellbeing, DEI, COMMS and Engagement.We invest in our people and offer learning and development opportunities for leaders and employees to build confidence and grow their skill sets. We value teamwork, authenticity, and innovation, and provide a space for these behaviours to bloom at Compre.Make an impact in a collaborative environment with some of the best talent in the industry, while enjoying:·
competitive salary & annual bonus·
a health & wellbeing subsidy (£20 per month) (from Day 1)·
a generous pension (eligible after probationary period)·
private healthcare from BUPA and a Healthcare Cash Plan from Medicash (from Day 1)·
life assurance (from Day 1)·
income protection (from Day 1)·
25 days annual leave (from Day 1)·
cycle to work scheme (from Day 1)·
season ticket loan (interest free) (eligible after probationary period)·
electric vehicle scheme (eligible after probationary period)·
EAP (Employee Assistance Programme) (from Day 1)·
learning/study support and reimbursement for professional memberships·
hybrid working·
employee socials and recognition programme
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