Quality Assurance & Customer Relations Officer

Quality Assurance & Customer Relations Officer
Description:
Our esteemed client, a top-tier national insurance company, seeks an adept Quality Assurance & Customer Relations Officer. This role centres around maintaining the highest levels of customer service and addressing customer concerns with utmost professionalism. The successful candidate will navigate the intricacies of insurance, honing in on meticulous investigations and robust relationship-building both internally and externally.
Top 3 Things to Know About this Job:
Negotiable Salary - Based on your experience, ensuring you're adequately rewarded for your expertise.
Flexible Working: Based in Belfast with hybrid working models and potentially adaptable working hours.
Inclusive Benefits Package: Pension Scheme, Private Medical Insurance, Eye Care Scheme & Staff Discount.
The Role:
Provide unparalleled customer service to those with concerns or dissatisfaction
Lead thorough investigations into customer complaints
Establish robust relationships with clients and maintain open channels of communication
Collaborate with third-party suppliers, claims handlers, and underwriters
Uphold and improve brand reputation through effective customer relations management
The Person:
Minimum 5 GCSEs at grade C or above, including English and Maths
Proven experience in a customer service role with strong oral and written communication skills
Innate ability to handle customer concerns with patience, understanding, and analytical thinking
Strong ethical standards, integrity, and adaptability
Next Steps:
For further information, and to apply for this Quality Assurance & Customer Relations Officer position, please contact Paddy McAllister. Visit our website for a full list of Financial Services & Insurance opportunities.
Expert, confidential recruitment advice.
Salary is usually negotiable, salary details listed are to be used as a guide and are based on factors such as your experience and expertise.
We reserve the right to heighten short listing criteria dependent upon the calibre of response.
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