Quality Assurance Assistant

Due to growth, we’re pleased to be recruiting for a dedicated and experienced Quality Assurance Assistant to join us here at the Jensten Group. Reporting to the Retail Operations Manager, you will be working alongside another team member to ensure that compliance is at the forefront of what we do and our customers receive the best possible service. You will cultivate positive relationships and provide exceptional service, ensuring that you are on top of performance improvement, all quality metrics and operation improvements. You will ensure Insurance Consultants provide the very highest standards of customer service, in a compliant and quality way.This role can be offered on a completely remote basis within the UK and we are happy to consider both full time and part time applicants. The role Plan, organise and conduct file audits aligning to company procedure Provide appropriate feedback and reports to senior leaders and managers and compliance as necessary Suggest and implement remedial action at local level Highlight and escalate any potential errors, omissions, trends in a timely manner and provide appropriate recommendations with a robust plan to prevent any recurrent issues Maintain a record of the data collected from the audits into a file audit database Provide support and guidance to the business regarding compliance with best practice by staying abreast of regulatory developments, including the Consumer Duty, and ensure our complaints processes and procedures are aligned with the latest regulatory requirements Support the wider Retail Operations Team with projects to help drive strategic objectives as required. About youAs a Quality and Compliance Auditor within the Insurance or Professional Services sector, you will have knowledge and experience of FCA rules and regulations. Other skills/requirements: Compliance /quality assurance experience, within an FCA regulated business Commercial awareness of changing regulatory requirements and trends Focus on the delivery of good customer outcomes Ability to develop effective relationships at all levels of business Strong attention to detail Experience using Acturis (advantageous) Rewards & BenefitsWhen you join us,you can expecta supportive cultureandanattractive range ofrewards and benefitswhich include: 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays Auto enrolment into our pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover- a massive X4 of salary 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually About Us:Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.And that is why you should join us!Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.
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