Quality Assurance Assessor

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you engaging and collaborative? Forward thinking and meticulous? Passionate about continuous improvement? These are just some of the skills you'll bring to the team, to be our Quality Assurance Assessor, in Haywards Heath or Salford Quays, Manchester.So what do the Quality Assurance team do? Well in this role you’ll ensure that all policies and procedures are being followed. This means making sure all First Central employees are operating at the required competency and meeting regulatory requirements. We’re all about people, so you’ll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends.Do you thrive to ensure the best customer service and outcome is given? This could be you!You’ll be great in this role if you have: Experience of motor claimsInsurance knowledgePrevious Quality Assurance experienceHere’s a glimpse of what we can offer:Generous salary up to £26,000, depending on experienceMonday to Friday, no weekends!Hybrid working: 4 days from home and 1 day in the office after trainingFully supportive team throughout£100 off your car insuranceA fun, vibrant and busy place to work25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!What’s involved:You’ll be sharing your expert advice with colleagues, and line managers. Quality is ‘your thing’, so you’ll be great at giving clear guidance and making sure our compliance is solid.You’ll conduct quality assurance assessments and cross validations as requiredYou’ll ensure KPI’s and SLA’s are achieved including timely and accurate delivery of all tasks and reportsYou’ll be rolling up your sleeves to identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectivesYou’ll support with external supplier reviewsYou’ll analyse adequacy of identified risk and the reliability and adherence to internal controlsFirst Central values collaboration and teamwork, so you’ll be working collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the teamYou’ll provide positive and constructive feedback to colleagues and suppliers, building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when required…there’s that collaboration we were talking about!You’ll actively promote continuous improvement and raise bugs when your eagle eye identifies themYou’ll demonstrate the company’s values and appropriate behavioursYou’ll get stuck in and contribute to any ad hoc projects or policy updates as requiredOur most valuable asset is you, you’ll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframesYour experience: Providing coaching to employeesWorking in a quality assurance environment including risk and controls principles, focusing on customer outcomesProblem solving and continuous improvement principlesData analysis and translation of management information to tangible actionsPrivate motor vehicle insurance industry, ideally in both policy and claims environmentsWorking in a financial services regulated environment Sound knowledge of insurance policy and claims principlesComprehensive understanding of regulatory requirements and company policiesSkills & QualificationsExcellent communication skills, both verbal and writtenGood numeracy and literacy skillsGood organisational skills and ability to multitaskProblem solving skills with the ability to adopt a logical approach to resolving problemsStrong computer skills with experience in MS Office, particularly Word and ExcelBehavioursStrives to deliver performance targets and drive business improvements to contribute to the success of the team and businessBusiness acumenSelf- motivated and enthusiasticAn organised and proactive approach, working well under pressureA flexible approach and positive attitude, keen to help othersEnsures great attention to detail and a high degree of accuracy in recording and reportingConfident in presenting complex information in a clear and concise mannerDemonstrate the company’s values and appropriate behavioursTakes initiative to make decisionsAble to work on your own initiative and as part of a teamThe people in First Central make this a great place to work. Interested? What are you waiting for apply today and take the next step in finding your dream job.What can we do for you? People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here
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Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
86%
of people would recommend a friend to work at First CentralSimply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank HolidaysEight flexible bank holidays; you can choose which festivals you observeWe’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car SchemePlug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible WorkingWe’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in NeedYour Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
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