Quality Assurance Analyst - 22 Month FTC

Continous Improvement
Farnborough
11.04.#####
URL of this page was copied topaste buffer Quality Assurance Analyst - 22 Month FTCBMW Group Financial Services UK is looking for a Quality Assurance Analyst. This role is based at the Summit ONE Campus in Farnborough.Quality Assurance Analyst – 22 Month FTCWe're seeking to recruit a talented individual withgreat communication, analytical and reportingskills combined with akeen eye for detail to join our business.Are you passionate about improving quality and implementing processes to ensure further improvements? Do you enjoy working with people and building strong relationships with multiple internal and external stakeholders across an organisation?As role holder, you'll be acting as day-to-day Operational liaison for Quality Assurance with responsibility for deploying the quality assurance programme as directed by BMW Financial Services and BMW UK.You will carry out calibration quality checks including the measurement and analysis of performance, trends, as well as highlight areas for improvement. You will help assess if the QA programme measure the good customer outcomes BMW seeks to deliver.What awaits you?Assist in the set up and ongoing management of the quality assurance programme, liaising with group stakeholders to ensure it meets requirements and observations are clearly communicatedCarry out checks throughout BMW Financial Services and BMW UK to ensure good customer outcomes are metMonitor and report quality assurance results, identify trends and carry out root cause analyses to present to high level ManagementIdentify areas of poor performance and high error rates, and work with department managers and Outsource partners to implement clear actions the business can drive forwardContinually seek to identify new conduct risks and additional quality assurance through process reviews and analysisWorking with reporting analyst to create reporting that will assist in automation of processes including Quality assurance in identifying areas for improvementWhat should you bring?An excellent understanding of the regulatory arena, financial charging methodology, operational risk and Consumer DutyExperience in performance management and quality monitoring is essential.High attention to detail coupled with a strong analytical capabilityA proven ability to balance risk with customer focusProven experience of relationship management and positive influencing skillsAble to work on own initiative, prioritise tasks, work under pressure, and multi-taskSuccessful candidates will be required to complete background screening checks and the offer of employment will be subject to results which we consider are satisfactory. Checks will include references, right to work, IT system Compliance Integrity Check (COIN), CV and relevant qualifications. Checks may also include criminal records, adverse financial (credit), directorships, address, internet research and/or driving licence. If you have any queries on any of these checks, please discuss with us and we will be happy to go through with you in more detail. Quality Assurance Analyst - 22 Month FTC
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