Public Website Associate Director (12 Month FTC/Secondment)

Public Website Associate Director (12 Month FTC/Secondment)JOB TITLE: Public Website Associate Director (12 Month FTC/Secondment)SALARY: The salary banding for this role is £62,874 - £69,860LOCATION: BristolHOURS: 35 hours, full timeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Please note this is a 12 month fixed term contract/secondment.About this opportunityLloyds Banking Group (LBG) is changing and responding to the rapid transformation of our sector, helping us to be the best bank for customers. We're embracing creative, agile and simpler ways of working, to make a difference to the constantly evolving needs of colleagues, customers and our business.Our Business and Commercial Banking (BCB) division have business clients across a wide variety of sectors - from small businesses to multinational corporations and financial institutions. Many of the clients we support are household names, driving UK growth, and we've pledged to help the UK economy recover by helping British businesses. Within BCB is our Channels business, which has been built to design and deliver great end to end experiences for our clients across Digital, Telephony and marketing Channels.You'll be part of a team that makes a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business objectives.You'll be contributing to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performanceCollaborating with Content Strategists, Visual Designers, Marketing, Product and Content Specialists to create and deliver content changes to the public website. Whilst using Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations.Why Lloyds Banking GroupOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know.What you'll needA proactive approach, a desire to make a difference, a commitment to better and real sense of accountabilityGood written and verbal communication skills, attention to fine detail, ensuring the accuracy of changeExcellent planning and organisation skills to ensure delivery according to business and customer requirementsPartner management establishing relationships with colleagues to ensure the best outcome for our customersAdept at balancing multiple priorities in a dynamic and delivery focused environment, a strong teammate but also able to use own initiativeA real passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisionsExperience in UX and UI principlesOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from underrepresented groups.We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us knowWe also offer a wide ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days' holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesWant to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
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