Public Safety Communication Officer

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Public Safety Communication Officer Apply
locations
PE Charlottetown
time type
Part time
posted on
Posted 2 Days Ago
job requisition id
R-241663
Position Type:Casual - Occasionnel
* Closing date:#####-04-25
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MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services– this opportunity is for YOU!
Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.
Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.
Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.
Medavie Health Services is part of Medavie, a health solutions partner. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians. We are proud to invest in communities to help address some of Canada’s most pressing health care challenges
* About MEDACOM Atlantic:MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services– this opportunity is for YOU!Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:Working Conditions:Unionized environment.As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.Must be able to work 10-12 hour shifts.Dress code: Uniformed, Clean and professional appearance (uniform is provided).Requirements:Grade 12 (or equivalent).Additional education in Communications is an asset.Work experience in a similar environment is an asset. For example:TechnologyMedical fieldCommunicationsCustomer ServiceOnline medical support, etc.Excellent English language.Excellent computer proficiency.Successful candidates must provide the following, issued within the last 12 months:Valid CPR Level C certificationCriminal Record Check with vulnerable sectorStandard Employment Hearing AssessmentSuccessfully complete aptitude test (Criticall).Successfully complete internal training (6-8 weeks) including:Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years.Paid in-house classroom & OJT programBilingual is an asset.Day-to-Day Responsibilities:Reporting to the Operations ManagerAnswering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)Delivering emergency service dispatchingDelivering high-quality customer service for all customers/patientsMonitoring and coordinating the movement of Island EMS resourcesBooking and coordinating non-emergency ambulance transfersMaintain daily reportingManaging handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runsBuilding and maintaining strong relationships with the internal Shift Captains & TeamsReport on internal and external service inquiries (through reporting)Collaborate with team membersInformation sharingSkills and Attributes:Fluent in EnglishAbility to thrive in a fast-paced work environmentExcellent communicationCalm in high-stress work environmentsActive listening skillsExcellent computer proficiencyAttention to detailDocumentation skillsCritical thinking/decision makingAbility to multi-task with little directionConfidence in decision makingOrganizedPossess a confident and strong telephone presenceInterpersonal Requirements:Strong desire to help others through public serviceEnergeticConfidenceIn high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receiveCollaborativeWe thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
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We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
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Medacom Atlantic
proudly provides emergency dispatch for various services across Prince Edward Island including EMS and Fire. Medacom Atlantic is also responsible for delivering Prince Edward Island’s Primary Public Safety Answering Point; responding to all 9-1-1 calls for the province. Together with our team of professionals, our mission is to identify and meet the changing health care needs of all communities on Prince Edward Island.Thanks for your interest in working on our team! If you experience any technical issues throughout the application process, please email:
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