Public Fundraising Officer

As part of the Public Giving & Communications team, the Public Fundraising Officer will play a vital part in delivering excellent supporter care and relationship building to ensure that supporters feel part of a community committed to fighting avoidable blindness and, in turn, continue to give their much-valued support.This role is the perfect opportunity for someone looking to build relationships with supporters on a long-term basis. As the first point of contact for many supporters, the successful candidate will play a pivotal role in the fundraising team and must be willing to go the extra mile to meet supporters’ expectations. You will be a positive, energetic person who enjoys talking to people on the phone as well as being highly organised and quick to learn.Your friendly “can do” attitude will ensure everyone who contacts Orbis has a positive experience and is made to feel good about all they do to support our sight-saving work. Understanding the role that good supporter care plays in fundraising is crucial.Title: Public Fundraising OfficerDepartment: Public Giving & Communications division, within the Fundraising & Communications directorate.Reports to: Supporter Engagement ManagerLocation: London, UK (near Charing Cross). Two days per week in officeContract: Full time, 37.5 hours per week permanentSalary: £27K to £29K per annum, subject to experienceThe main responsibilities of this role include:Respond to supporter queries and feedback across telephone, email, letter or via Orbis UK’s paid social advertising channels. Ensure supporters receive a great experience and feel happy to continue supporting Orbis in future.Oversee and deliver thank you communications in response to donations.Record and respond to positive and negative feedback when received.Update processes on an ongoing basis to ensure they are as efficient as possible. Provide feedback internally on the effectiveness of supporter journeys.Assist with the administration of the Raiser’s Edge (RE) database and provide assistance to the Database team when needed.Assist the Supporter Engagement Manager in the planning, creation and evaluation of fundraising and communications campaigns where required.Full details of the job description can be downloaded at the bottom of this pageBenefits of working for Orbis UKBefore completion of probation:25 days holidayLife AssuranceEmployee Assistance ProgrammeE-learning CoursesSocial ActivitiesFlexi-time After completion of probation: Matched employer pension contribution up to a maximum of 10% of basic salaryInterest free season ticket loanCycle to work schemeApplication and interviewsClosing Date: 5.00pm, Wednesday 1st May 2024Interviews: As soon as possible after application received (Tuesday or Thursday)Start Date: As soon as availableAll applicants must have the legal right to live and work in the UK. Successful applicants may be subject to an enhanced DBS check. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by Wednesday 15th May, your application has not been successful.Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We will ensure that no job applicant receives less favourable treatment either directly or indirectly, on the grounds of age, race, disability, gender, marital status, religion or faith or sexual orientation.Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks.Application is via curriculum vitae and covering letter, to HR Manager, Orbis UK, 41-42 Craven Street, WC2N 5NG or by email to #####
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