PT Customer Hub Officer / Admin- Revenue & Benefits

Temporary PT Customer Hub Officer / Admin - Revenue & Benefits
Reference no: NULBC (HQ) TCL NUL17678
Pay rate: £15.00 per hour PAYE
Hours per week: 15 Monday – Friday, normal working hours
This opening assignment is for 6-7 months
City: NEWCASTLE UNDER LYME
Remoting working
An experienced PT Customer Hub Officer is required to work remotely and to check 50 claims per month between May and December, using systems such as RB live and Northgate NEC. There is a focus on accuracy, as evidenced by the Housing Benefits Accuracy Award. The successful candidate must be familiar with information systems such as RB line and document management systems to ensure compliance with DWP guidelines. Expertise in handling housing benefit claims, including processing, verifying income and capital details, and managing council tax reduction is required for this role as training time is limited, so the expectation is to hit the ground running in processing, verifying, and quality-checking benefit claims.
Key responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle council benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
NB: Please feel free to apply to us direct via ##### by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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