Property Liaison & Quality Officer (QLO) (Assets) - INTERNAL

Property Liaison & Quality Officer (QLO) (Assets) - INTERNAL We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Organisation
Kirklees
Directorate
Growth & Regeneration
Service Area
Homes & Neighbourhoods
Hours
37
Number of Jobs
1
Location(s)
Huddersfield and surrounding areas
Position type
Temporary, Secondment
Length of contract
Up to December 2024
Grade
Grade 10
THIS ROLE IS INTERNALLY RESTRICTEDTo apply for this job, you must meet all of the following criteria:Be an employee of Kirklees Council.Be employed by Kirklees for the duration of the recruitment process – up to and including the start date.Have successfully completed your probationary period.(Please note that if you work for an Academy, you are not an employee of the Council.)Your employment status will be checked, if you do not meet the above requirements your application will be rejected.
This is an exciting opportunity to develop a career working in the built environment with Kirklees Homes and Neighbourhoods’ Asset Team.
The Asset Team is an innovative and multi-disciplined team, that has a wide range of expertise: from working on schemes delivering renewable energy, through supporting tenants while having work done in their homes to administering our damp and disrepair process.
The work will be varied and will enable the successful candidate to gain an in-depth understanding of all aspects of making sure our properties and estates are sustainable and desirable places to live. The role will suit an individual who is keen on detail and enjoys working on projects from start to finish. You will work with colleagues from across the Asset Team and the wider council and, more importantly, with our tenants. It's therefore vital that you are engaged and confident when talking to others, happy to ask questions and able to act on advice.
There are several functions the postholder will be responsible for, including:
Working collaboratively with Property Project Officers and Team Leaders to ensure all tasks are carried out in the correct order and in a timely manner. This will require the post holder to:
Work as part of a multi-disciplinary team and across numerous directorates
Work closely with Neighbourhoods and Partnerships to engage customers and understand their needs
Provide updates to the Team Leader in relation to scheme progress against the overall programme
To plan engagement activities relating to The Investment Programme and other capital and revenue programmes
Supervise the workloads of the Property Project Assistants.
Produce and update the project plan, ensuring barriers are identified, and relevant partners are notified.
Offer a proactive and solutions driven service.
Provide front line customer-facing support on site as required.
This post requires:
GCSE (or equivalent) Grade 4 (C) or above in English & Maths or equivalent qualification.
Excellent written and verbal communication with the ability to interact effectively and sensitively, in person, via the telephone and in writing with a range of stakeholders, internal and external.
Excellent planning and organisational skills.
Experience of regularly updating information databases and Excel spreadsheets.
Excellent communication skills including providing concise reports and updates.
Ability to manage own workload.
A passion for customer care.
This post is hybrid working.
Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of
staff benefits
to support you in and out of work.
Martyn Giles
is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.
This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support
completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: #####
or phone: 01484 221000 and ask for ‘Recruitment’.
If you are internal and want to apply for this job as a secondment you must be a substantive employee of the Council with over 6 months continuous service and have successfully completed your probation period.
Applications for secondments will only be accepted if approved by your manager, you will be asked to confirm on your application form that you have the relevant permission. If you are refused permission to apply for a secondment, please contact HR Recruitment to register the refusal.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
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