Property Claims Handler

Job Title – Domestic Property Claims Handler Location – Milton Keynes 2 days, Home Working 3 DaysJob Type – PermanentSalary – £20,000 – £27,000Number of Positions Available: 1Industry – (Insurance Household, Personal Lines Claims Handler)_________________________________________________________________________________The Company:Our client are looking to further bolster their existing Household Contents claims team to support continued growth. This would suit anyone who has Claims experience (flood, fire, subsidence)Role Responsibilities:Booking of smart appointments for Adjusters including gathering of all relevant information to aid the adjuster on siteAgreeing to suitable mitigation on losses at FNOL as required (ensuring where appropriate this is “without prejudice” where liability has not been establishedAppointment of approved suppliersUse of Management tools to drive performance / ensure key SLA’s for suppliers are adhered tooEnsure compliance with “Active Drying” using project management Gant Charts to track & updateCustomers to be at the front of all activity including policyholders, Brokers & all other key stakeholders & ensuring they are communicated at key events / changes at all timesTake control of claims including reducing claims lifecycles through pro-active management of suppliers / reduce costsRobust Challenge of building scopes & variations – record all challenges on the systemManage own case load to ensure key SLA’s / proactivity and fee targets are completedSkills:Extensive knowledge of Domestic Claims Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirementsStrong Customer SkillsGood communication skills with all stakeholdersAbility to resolve difficult & complex claimsAbility to communicate effectively and persuasively including report writing.Ability to work in a structured manner to drive for qualityHigh personal standards of service delivery as a core skill.Ability to empathize and communicate at all levels Evidenced ability to plan and organize workload.Technical competence and experience of handling property losses up to an agreed value.
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