Project Manager

Job Description
The Project Manager will design, develop, and implement a new Business Solution system across our network. The Project Manager is data-driven and creative and can map out the company’s process in buying, data, sales, field management, finance, and other areas to ensure the Business Solution can be developed correctly. After assisting with design and development they will then be responsible for implementation across the business. Promoting across the business and educating and training where necessary. They will lead and deliver the Business Solution vision and strategy to drive acquisition, engagement, retention, and loyalty.
• This role will support departments, customers, and internal business process. activities across
the business through the effective use of Business Solution.
• Hands-on technical lead who can make complex configuration changes to support business
processes.
• Manage the analysis, configuration, testing and implementation of the Business Solution
• Manage the development the Business Solution and associated systems.
• Ability to follow prescribed methodology in understanding the current business processes,
gathering requirements, and producing a specification that will form the basis of the new
system.
• Maintain all required documentation including process maps and specifications to support
the business change and development programme.
• Consider and evaluate the opportunities and potential risks attached to the
recommendations made suggesting appropriate mitigation options.
• Collaborate across all levels of the business from Executives to end users to fully understand
their needs.
• Collaborate with developers and business partners for system enhancements and upgrades.
• Fully own the Business Solution. Defend data quality, preserving a view of engagement
behaviour to understand communications performance/KPIs.
• Manage all future changes, releases, updates, and enhancements to the system.
• Identify continuous improvement opportunities for assigned systems and processes.
• Provide end user training, ensuring process and procedures are always followed.
• Work closely with internal teams to establish data insights, quality/knowledge of the data
and develop reporting views to visualise performance of programmes & campaigns.
• Use insights and analytics to refine concepts and deliverables.
• Any other reasonable duty that falls within your capabilities.
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