Programme Administrator & Engagement Officer

Role: Programme Administrator & Engagement Officer 
Location: Berkshire
Salary: £22,711.50
Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then we’d love to hear from you.
InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
As an Engagement Officer you will be:

• Improving the knowledge of the importance of diabetic eye screening within the programme communities
• With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities
• To undertake, analyse and report on patient satisfaction feedback and other experience surveys
• To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships

As an Administrator you will:

• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Assist with arranging of programme meetings and note taking.
• Place stationery orders via the on-line procurement system (training given). Delivery and invoice reconciliation
• Fire Warden duties (training given)
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly programme reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively

Experience and Qualifications:
You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer.

• Experience in working in a customer focused environment
• Social Media creativeness and Engagement with service users
• Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups
• Attend events and conduct presentations
• Experience engaging with support groups for patients would be beneficial

What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Monthly award programme and online peer-to-peer recognition
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.