Program Manager

Summary
As a member of a regional team, the role of the Program Manager (PM) comprises three main functions: Applicant support & outreach, assessment & volunteer support, and monitoring & grantee support. The Program Manager reports to a Director, Community Investments.
Description
The Ontario Trillium Foundation is hiring Program Managers
Position: Northwest, Ontario
Position: Windsor, Ontario
Application Deadline: April 22nd, 2024
Duration: Permanent
Position Type: Full-time
Salary Range: $71,625 – $95,500
Recognized as one of Canada’s Most Admired Corporate Cultures, the Ontario Trillium Foundation is also one of Canada’s largest granting foundations and an agency of the Government of Ontario. With a budget of over $100 million, the Ontario Trillium Foundation (OTF) awards grants to some 700 projects every year to build healthy and vibrant Ontario communities. As a member of a regional team, the role of the Program Manager (PM) comprises three main functions: Applicant support & outreach, assessment & volunteer support, and monitoring & grantee support. The Program Manager reports to a Director, Community Investments.
What Can I Expect to do in this Role?
Ensure applicants and grantees have a clear and accurate understanding of expectations, responsibilities, and requirements.
Provide outstanding customer service and a positive end-user experience in all aspects of the role.
Understand and accurately apply OTF policies, guidelines, and processes.
Support OTF clients by proactively delivering clear and accurate information through outreach sessions and workshops.
Provide coaching support (one-on-one and group) to potential and declined applicants and respond to questions in a timely manner.
Conduct application analysis and assessments that are impartial and fair; support OTF’s investment strategy and follow OTF policies and procedures.
Support Grant Review Teams to have a clear and accurate understanding of their role and the investment strategy.
Support Grant Review Teams to deliver fair, clear, evidence-based scoring and decision-making that is consistent with the investment strategy and policies.
Monitor and support active grants through timely, regular, and high engagement approaches.
Contribute to planning and developing tools and resources to support the core functions of the job.
Skills and Attributes
Conceptual, analytical, research, and problem-solving skills, including good judgment and conflict resolution.
Ability to develop outreach and applicant support strategies, assess applications, and monitor outcomes.
Ability to work in teams of peers.
Ability to work independently, be self-motivated, and take initiatives.
Ability to coordinate meetings and liaise with volunteers on a Grant Review Team.
Organizational and financial assessment/management skills.
Knowledge of the non-profit sector and the diversity of Ontario.
High degree of interpersonal, oral and written communication and presentation skills.
A “digital first” mindset with the ability to work effectively at a high level and on an ongoing basis with different technologies and platforms.
Ability to work with highly sensitive information and maintain confidentiality.
Ability to effectively communicate internally and externally including to manage difficult conversations, and professionally represent organizational strategies and policies, as well as granting requirements and decisions.
Ability to manage projects, coordinate complex activities, organize multiple tasks and prioritize work.
Ability to work to deadlines and time management skills.
Core Competencies
Accountability: Take ownership and deliver.
Agility: Embrace change and ambiguity.
Excellence: Be the best you can be and strive to be better.
How Do I Qualify?
Post-secondary degree or diploma in a relevant discipline and three to five years of progressive experience or an acceptable equivalent in education and experience.
Proven ability to develop and maintain effective relationships with the diversity of the OTF’s clientele and stakeholder groups.
Applicants should live in / have deep knowledge of the community where the position is located.
Demonstrated effectiveness as a staff and/or board member of a charitable or non-profit community organization is an asset.
Experience living and working with Indigenous communities in Northwestern Ontario (for Northwest Position).
Experience living and working with Indigenous and/or Black communities in Southwestern, Ontario (for Windsor Position).
Bilingualism English/French is an asset.
We invite applications from people who reflect the diverse communities we serve, including Indigenous (First Nation, Métis, and Inuit) and Black peoples.
Acknowledgements
We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation. OTF is committed to building a diverse and inclusive organization for all individuals in our workplaces, which includes supporting people living with disabilities, people from the Black, Indigenous, People of colour (BIPOC), and from LGTBTTQ+ communities. We value a culture where everyone feels respected, valued, heard, and included. OTF is a certified Positive Space employer, which means we create and promote safe spaces for LGBTTQ+ communities. OTF is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). This job posting falls under the Public Service of Ontario Act, 2006.
Application Deadline: April 22nd, 2024
Directions for Application: To apply for this position, submit your cover letter and resume online. For more information, please visit our website at: www.otf.ca
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