Professional Services Consultant

As a member of the Orbus Professional Services Team North Americas, your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the Professional Services Manager NAM, you will be part of a dynamic, global and supportive team. Core Responsibilities: Provide support, and guidance to our customers
during their onboarding phase - to help them get value out of our product
and solution offerings fast. During this phase work closely with Orbus’s
onboarding team and customer project teams to manage and deliver
successful implementations of Orbus products, whilst becoming a trusted
advisor to decision-makers throughout the engagement.
Understand customers use cases and gather
customer requirements by asking the right questions. Use your own
initiative to evaluate requirements, to design and advice customers how to
make best use of services and solutions, in a way that will best enable
them to achieve their objectives. Configure and optimize Orbus product and
solutions in line with customer requirements. Test, and hand over
functional documentation for solution configurations that satisfy generic
and customer specific requirements.
Run training courses and build custom training
material tailored to customer usage. This includes to
evaluate training delivery methods and support blended learning
approaches to facilitate knowledge transfer. As SME, mentor customers through their
Enterprise Architecture journey and other architecture initiatives, using
your extensive EA expertise across a number of different corporations and
government utilities.
Workshops and consultancy meetings with
customers to advice and support them throughout the full lifecycle. Apply
Orbus best practices to continue foster adoption of implemented solutions
and work closely together with Customer Success Managers and Account
Managers to ensure customer satisfaction and retention. Deliver engaging, informative presentations
and demonstrations of Orbus products and solutions and an ability to
communicate the Orbus offerings to CTOs and CIOs in the target audience. Work with internal specialists, and Professional Services teams to package best practices and lessons learned into thought leadership, methodologies, and published assets. Advocate for customer needs in order to
overcome adoption blockers and provide internal feedback how Orbus can
better serve our customers. Interact with Product Development Team to
drive product enhancements based on your field experience. Essential: Master’s Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent Fluent in English Up to 50% travel as part of onsite consulting engagements.
Service oriented with the motivation to meet
tight deadlines and to perform individually whilst working as part of a
dynamic and global team Ability to clearly articulate and demonstrate
value proposition to customers through professional services engagements Attention to detail and ability to absorb
technical information and communicate this clearly to varied audience. Desirable: Experience in a professional service
consultant role desirable Experience in Enterprise Architecture
initiatives and using Enterprise Architecture platforms Experience of Consultancy, preferably
experience of Consultancy within a software driven environment. Excellent inter-personal skills, the ability
to influence others and identify key information. Be willing to take initiative in problem
identification and solution provision. Experience of working with Sales Leads and
Project Managers to ensure every customer receive an exceptional customer
journey.
What’s in it for you! A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
Competitive salary and benefits (in line with experience)
Individual performance bonus
Hybrid working model, 3 days in our London, Victoria Offices and at home
Curious, open culture, with teams collaborating across geographies
Living our Values at Orbus Trust: We build trust across our people, customers and partners through honesty, transparency and communication. Empowerment: We empower our customers and our people with growth, development and experience
Clarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future
Harmony: We work as one team, collaborating closely so we can sustainably change and grow Find your place at Orbus- We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day. Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs. Offers ofemploymentwill be dependent on satisfactory references and a DBS check
#J-18808-Ljbffr