Production Print Engineer

This role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas.
To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Respond to customer service requests for the repair of business equipment and production printers
Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
Work with colleagues to help overcome new or unusual faults
Invoke the call escalation process in a timely manner
Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
Manage an effective car stock of spare parts and consumables
Make full and proper use of all resource materials and equipment supplied to you
Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
Keep customers advised on any ongoing issues such as return to fit parts requirements
Constantly review and look to develop your own customer handling skills
Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
Develop a solid working relationship with customers by providing the best possible services and support
Attend manufacturer and in house training courses
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