Product Performance Technician

Job Overview:
Our client is currently seeking a motivated and experienced Customer Technical Support professional to join our Technical Services team.
This position will primarily focus on providing technical support to customers and agents across Europe and South Africa, ensuring the efficient operation of products and promoting customer satisfaction.
Key Performance Indicators:
Successful management of all customer performance issues.
Efficient and timely contribution to all Market Management Group.
Completion of product and new testing.
Customer satisfaction scores.
ABRA compliance.
Planned visit compliance.
Key Accountabilities:
Continuous improvement and development of product performance at customer sites.
Provision of technical support to customers and agents.
Development of communication between business, agents, and customers.
Key Duties and Responsibilities:
Conduct audits of installed equipment and field service effectiveness visits.
Participate in product/component trials and develop a complete understanding of customer equipment requirements.
Investigate and develop improvements in collaboration with engineering and production teams.
Support the Market Management Group in various regions worldwide.
Advise agents on equi...