Product Manager

London, Birmingham or Bristol
3 days in the office/2 wherever
About EE
We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.
We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.
That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.
We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?
Why this job matters
We have started a journey to make EE the flagship brand for our Consumer business by bringing the biggest broadband provider in the UK and the biggest mobile provider in the UK together to create New EE.
Our ambitions for New EE are significantly higher than creating the biggest connectivity provider in the country. We want to redefine the role of EE to become the most personal and customer focused brand in the UK, and help our customers get the most out of technology. We want to do more for our customers and drive significant growth in new categories such as consumer electronics, gaming, security, insurance, and financial services.
As a Product Manager you are responsible for leading one or more of our products or product workstreams required to underpin our Consumer P&L and customer experience ambitions.
The Product Manager is responsible for delivering the product strategy, to achieve world class product experiences, and for turning them into attractive and profitable products/propositions to win in the market, connecting more people and devices in the households we serve.
As part of the vision to do more for our customers and deliver more personal and household focused products and propositions, the Product Manager will collaborate very closely with other teams to deliver seamlessly on our vision for EE. It will be a key part of the role of the Product Manager to work very closely with the other Consumer product teams to drive higher share of households with both mobile and broadband from EE, and to work closely with the New Verticals Team to ensure growth in adjacent services.
The mindset and focus of the collaboration must always be to optimise the total experience for customers and households across all products - and deliver on the total Consumer P&L which is led by the Director of Convergence and GTM.
What you'll be doing
Support the development of the vision and strategy for the product(s), ensuring differentiation and monetisation of the services based on customer insights, current and future technological trends, and strong partnerships
Leads and executes a range of workstreams in the implementation of product management vision and strategy
Identifies new products or enhancements to existing products by understanding and analysing user needs and business challenges
Collaborates with analytics and delivery teams, and interfaces with cross functional stakeholders e.g. executives, sales, delivery functions, network teams, procurement, legal, and customer success teams to fulfill the product backlog using appropriate delivery methodologies
Creates and develops high quality work for product roadmaps, mockups, wireframes, specification writing and product schedules
Accountable for the creation, alignment and delivery of the product(s) roadmap
Plan and be accountable for product CAPEX and OPEX
Ensures that prototypes and product discovery techniques are used to ensure products and features progressed have the best chance of success
Creates business cases for product development and roadmaps
Contributes towards the continual assessment of the needs of customers, tech teams and stakeholders in defining and evolving the product strategy
Ensures accurate and formal product documentation such as feature sheets and user guides.
Ensures constant analysis of customer behavior, developing metrics and cultivating novel techniques to help our customers.
Contributes towards comprehensive product requirements to instrument tracking events, build data tools, pipelines, analytic dashboards and visualisations, for the purpose of understanding and improving performance
Accountable for ensuring that product performance is managed and opportunities to improve identified
Accountable for timely and considered decision making on Product related decisions including steering committees and project boards
Ensures that the product complies with the necessary regulations and laws by engaging the appropriate experts from across the business
Mentors other product management professionals, helping to improve the team's abilities by acting as a technical resource.
Champions, continuously develops, and shares with team knowledge on emerging trends and changes in product management and the market
Supports the programmes and change required to transform our business, simplifying our product portfolio, reducing the reliance on legacy capabilities and products, and enabling the Consumer strategy through faster, lower cost product development.
Responsible for product experience and customer journeys for their product(s) to drive customer satisfaction, and commercial outcomes
The skills and experience you will have under your belt
Strong problem solving and critical thinking skills
Ability to communicate with impact
Considerable marketing and product experience
Result-driven and a track record of delivering customer and commercial outcomes
Good strategic and commercial product skills with some experience of developing product strategies
Good experience in product development and management
Good stakeholder management skills and experience in partner engagement
Experience from the telecoms industry or relevant product experience
What's in it for you? What are the benefits?
At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
Competitive salary
25 days annual leave (plus bank holidays)
10% on target performance bonus
Life Assurance
Pension scheme if you pay in 5% BT will pay in an additional 10%
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
50% discount for friends and family on EE SIM only plans
World class training and development opportunities
Volunteering days so you can give back to your local community
BT is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.
Our leadership standards
Looking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.
Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best.
We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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