Product Analyst

Job DescriptionWhy are we recruiting?Are you a someone, with a passion for technology, looking to join an ambitious and growing cross-functional DevOps team? Our Terminal Platform team, responsible for the development, support and maintenance of all our Retailer instore products, has a new opportunity for a Product Analyst to join the Product function to help shape and influence our instore offerings.What will you be doing?As a Product Analyst you will be familiar and hands-on with our technical products where you will analyze application data and analytics, as well as insights from Retailer feedback to understand the performance of our products. You will work collaboratively with the Application Support and Engineering functions to establish opportunities for product improvement, and support the Product Owner to understand problems, issues and trends that will be feed into either product knowledgebase articles for Application Support or user stories for our engineering teams to build or adjust features to improve our product offerings and the level of service to our customers. You will chair service reviews with both internal and external stakeholders and be comfortable presenting MI reports and KPIs on product performance. The role will as require at times be required to speak directly to Retailer's to understand product feedback, notably during new product releases or major enhancements.This position also offers someone with a passion and desire to progress their career in Product ownership and management.What would we like from you?A passion for technology and Product ManagementSeveral years' experience in a Technical Analyst or Product Analyst roleExperience querying data through a ticketing system, such as Jira or ServiceNowExperience analyzing and querying application data, through SQL, application logs, or Azure Log AnalyticsBe a strong communicator, both written and verbal, with the ability to communicate effectively with all levels of the organizationA collaborator, critical thinker, and problem solverAble to manage your own workload and able to identify where appropriate escalation is needed.An understanding of Retailer systemsExpeirence working within an agile team environmentIt would be great if you already have…Experience with transaction processing systems around point of sale systemsAn interest in software development and programming languagesExperience of Jira and ServiceNowExperience of SplunkExperience with Azure DevOpsExperience with AndroidIIS Server KnowledgeWhat can we do for you?This position offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City.In return for your hard work and dedication, we offer a range of benefits, including:Holiday purchase scheme, with 25 days holiday plus bank holidays.On-site gym (free) and nationwide corporate rate gym membership.Online benefits portal offering discounts on shopping and holidays.Contributory company pension scheme.Progression and Development.Private medical insurance and life assurance.Additional benefits available at a discounted rate.At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.Join us in shaping the future of technology at PayPoint. Apply today and embark on an exciting journey with us!
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