Product Analyst - AI Chat

This is a ‘Level 3 or 4’ position. Cleo has 5 internal levels of competency within Product Analytics. See our skills framework for how we differentiate on seniority.We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.About CleoPeople come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups , and we were crowned the 'Hottest Tech Scaleup' at the Europas.As a Product Analyst in a brand new squad, you’ll enable your team to make better decisions, faster. Working as part of a cross-functional squad alongside Product Managers, Designers, and Engineers, you’ll apply your expertise to drive the future of what we build at Cleo, taking this brand new feature from 0-1. You will take this theme and explore new opportunities, rapidly testing new concepts of financial support with existing users.You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 50 Data Scientists, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo. We are looking for a self-starter, focused on results, with a demonstrated background in using analytics to drive the understanding, growth, and success of a product.Conduct deep-dive analysis to understand user behaviour, and help us investigate opportunities to grow engagementInfluence the roadmap of your team through presentation of data-based recommendationsDefine how we quantitatively evaluate success, setting KPIs, designing tracking to measure what really matters, delving into the leading indicators of user behaviourConduct regular A/B tests to determine the impact of product changes on success metricsBuild models of user-segmentation, customer lifetime value etc.Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebaseAbout you4+ years of experience doing quantitative analysis within a cross functional digital product environmentA strong ability to communicate findings to non-technical stakeholders in a concise and engaging mannerExperience conducting large scale A/B experiments and interpreting results to drive product and business decisionsAbility to define new product metrics from complex, unstructured dataKnowledge of statistics (e.g. hypothesis testing, regressions)Experience with data visualisation tools such as Tableau, Superset, Looker, ModeExperience with data modelling/dbt is a nice-to-have, but not essentialFluency in Python and its application in data analysis is a nice-to-have, but not essential0-1 product experience is a nice-to-have, but not essentialWhat do you get for all your hard work?A competitive compensation package (base + equity). This is an AX3 or AX4 position as described in our public skills framework
- The band for this role is £72k-£113kWork at a fast-growing UK startup, backed by top VC firms - Sofina, Balderton, EQT Ventures - that still has a sense of its values A clear progression plan. We want you to keep growing. You will always have a clear development plan, built using our skills framework, and a people-manager who works hard to help you on that journey.Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come in whichever days work best!And the rest!Performance reviews every 8 months, with generous pay increases and equity top-ups for high performersPrivate Medical Insurance, dental cover, life assurance25 days annual leave + 1 additional day for every year you spend at Cleo (+ public holidays)1 month paid sabbatical after 4 years at CleoEnhanced parental leaveAccess to Learnerbly, Reforge, and other L&D portalsOnline mental health support via SpillWe'll pay for your OpenAI subscriptionRegular socials and activities, online and in-personAnd more! Check out our full benefits package here UK App access: The Cleo app is no longer downloadable in the UK. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve shifted our focus to where we can provide the most value and make the greatest impact for users. We’ll be returning to support UK users in the future.
What experience do you have with digital products?
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DemographicsWe're massively focused on creating a diverse and inclusive workplace at Cleo and we believe that starts right from the very beginning of your journey with us. We have a few questions that we'd love you to answer to make sure that our hiring process is as fair and inclusive as possible.All data collected is completely anonymous and has zero attachment or bearing on your application. What is your gender? *
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What was the occupation of your main household earner when you were about aged 14? (Select one)
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Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical
Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager.
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Long-term unemployed (claimed Jobseeker’s Allowance or earlier unemployment benefit for more than a year).
Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner.
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