Process Team Leader

We are looking for a motivated team leader to manage and supervise a customer service team for a public sector client in Smethwick Birmingham UK. All we require is previous team leading or people management experience in any sector!

Role : Process Team Leader

Location: Smethwick , Birmingham

Contract: temporary until Ocotber 2024

Pay Rate: �13.14 per hour / weekly pay every Friday

Hours: Full Time 9:00-5:30 Monday-Friday (37.5 hours a week)

start date : ASAP after 1 stage interview

The process team leader will have good working knowledge of the developments in their area, and an awareness of its application within past and present Sopra Steria engagement enabling them to provide a 'Go To' expertise within the overall team.
Key Responsibilities

• Lead, manage and develop small teams - Motivate, and develop the team and encourage communication.

• Schedule team work to required timescales and Service levels.

• Target setting , performance plans and development activities

• Lead the planning implementation, in order to ensure the availability of required staff members

• Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.

• Identify and manage improvements within own area.

• Update and maintain data base/systems / documentation.

• Comply with regulatory requirements where applicable.

• Collect and provide statistical data/reports as required.

Essential Skills

• Able to manage and develop small teams
• Expert understanding of relevant systems / ERP
• Highly developed user of Excel, Word, PowerPoint
• Good at internal and external communication
• Ability to manage a small budget (FTEs, overtime)
• Ability to set and achieve performance targets

Requirements
* Right-to-work in the UK (indeifnte leave to reamin) or full British passport * Clear DBS minimum * 3 Year referenceable Work History
If these sound like areas you have experience in and are eager to develop, please submit your CV to apply.