Proactive Customer Service Assistant

Proactive Customer Service AssistantDepartment: IT OperationsEmployment Type: Permanent - Full TimeLocation: LondonDescriptionWe are looking for a Customer Services Assistant to join our UK Proactive Customer Service team, based in London. The primary responsibility of the customer service team is to manage and support Proactive customers using the Response app globally. Additionally, the team supports related requests from within the business, helping to address questions or resolve security-related matters.About the roleAs a Customer Support Assistant, you will provide support across our CFC policyholder portfolio, primarily focusing on supporting users of our award-winning CFC app. Additionally, you will assist the wider Proactive team with various ad-hoc and administrative tasks related to the complexities and technical aspects of our services.This role requires a detailed appreciation of customer services, as well as the soft skills necessary to help end insureds/clients understand and resolve support-related matters.This role is ideal for someone already working in customer services who is looking to work within the cybersecurity space and is eager to take their knowledge and experience to the global stage.About you
Interact with customers to provide information in response to inquiries about Proactive
Ensure customer satisfaction and provide professional customer support.
Provide support and guidance to insureds to understand and mitigate respective risks.
Keeping records of customer interactions, transactions and comments.
Excellent communication skills and capable of credibly speaking to clients and brokers.
Provide feedback on the efficiency of the customer service process.
Foster good relationships with proactive teams.
Core Values
Love what you do:We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.Challenge everything:We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.Have fun, be good:Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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