Private Patients Officer

Employer
Cambridge University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Addenbrookes Hospital-Division Corporate
Town
Cambridge
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
05/05/2024 23:59
Job overviewWe are seeking a Private Patients Officer to come and support the Paying Patients Team at CUH.Paying Patients incorporates the Private Patients Team, the Overseas Visitors Team, and a small dedicated Credit Control Team; all of which is focused on delivering non-NHS income to support the Trust’s financial sustainability.The Private Patients Officer supports the professional administrative service provided by the Paying Patients Unit to all users including patients, relatives, consultants, and colleagues and ensures all income from private activity is correctly identified, charged and collected.You will be motivated, self-driven, have good attention to detail with excellent communication and organisational skills and confidence with Microsoft Office software including Excel.This is an interesting and challenging role which offers the post-holder the opportunity to directly contribute to service and process development and work with stakeholders across the Trust, and externally.Main duties of the jobThe post holder will help to maximise the Trust’s potential to carry out private patient activities;Liaise with all stakeholders including consultants and insurance companies to ensure authorisation for payment is secured for all private patients’ activities.Work collaboratively with all internal and external stakeholder to ensure swift and effective resolution of queries to avoid income loss.Working for our organisationCambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.Detailed job description and main responsibilitiesPlease see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. This vacancy will close at midnight on 5th May 2024Interviews are due to be held on 24th May 2024Benefits to youWe offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.We welcome applications from the Armed Forces.Person specificationQualificationsEducated to NVQ level 4 / Business Admin / Accounting Technician (AAT) or equivalentMS Excel and other MS Office PackagesEvidence of continuous professional developmentExperienceExperience of working in the NHS or private healthcare sectorExperience of working in a busy clerical/office environmentData entry experience and documentationExperience of dealing with difficult situations and confrontationsExperience of Microsoft office IT packages – particularly ExcelPrioritising, planning and organising own tasks.Experience of producing documents to a high standardExperience of billing for private healthcare treatmentExperience of working with medical records and/or EPICExperience of working with finance systems and/or Oracle.Experience of liaising with external stakeholders such as insurance companiesKnowledgeUnderstanding of confidentiality, data protection and information governanceSound knowledge of office proceduresUnderstanding of customer serviceUnderstanding of private patient policies within the NHSKnowledge of the Trust including awareness of prioritiesKnowledge of Trust information systemsKnowledge of Medical TerminologyAwareness of NHS targets and Trust prioritiesSkillsAbility to work as part of a teamExcellent communication skills including telephone, email and face to faceAbility to multitask, prioritise, organise and manage own time keeping to schedule and deadlinesAbility to use own initiative and work autonomously and under pressure.Ability to communicate service-related information to all stakeholders (managers, colleagues, consultants, clients and families).Ability to show attention to detail and accuracy and ability to demonstrate sound judgment.Ability to provide/receive complex or sensitive information relevant to the post to/from stakeholders.Ability to store and safeguard confidential documentsAdditional RequirementsThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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