Print Customer Service Executive / Account Handlers

Location:OPM (Labels and Packaging) Group, The Colour Box, Gelderd Road, Leeds, West Yorkshire, LS12 6TG About You:
You will have Commitment, Passion, Drive and Focus. Reporting to the Commercial Director, this is a fast-paced and rewarding role that will require the successful candidate to work in harmony with the Sales Team and Customers. Utilising your Print / Packaging / Artwork experience and critically your outgoing personality, excellent communication skills and talent for Client engagement to deliver outstanding service to an impressive array of Clients in a variety of sectors. Hours of work: Your hours of work will be Monday to Friday, working 8.00am till 5.00pm (or 8.30 – 5.30) or (7.30 – 4.30) with one-hour unpaid lunch break. A great opportunity for a highly motivated, enthusiastic individual with a desire to join an already thriving Customer Services team on the journey to the next level and continue to build our long-term success and Growth. With great opportunities for personal development. Responsibilities: Support the external Sales Team to ensure OPM customers receive world-class customer serviceAct as a focal point for communication between customers and other internal departments both in person and by telephone/emailDemonstrate excellent Customer Service skills in both telephone and face-to-face interactionsHave good all-round administration skillsAttend internal, external and Teams meetings as requiredTake briefs from colleagues and clientsRequesting and obtaining price information from the Estimating Department and confirming prices to Customers (Estimating knowledge would be advantageous)Identify cost or process improvement opportunitiesNegotiate and proactively managing any potential account issuesProcess and raise orders to include progress-chasing (Experience of Tharstern MIS would be advantageous – but training will be given)Review daily schedule and monitor jobs throughout the production cycle, maintaining knowledge of every job and its current status and keeping clients updated of progressWork well under pressure, with proven efficiency and the ability to work to production deadlinesHave the flexibility to adapt to OPM’s and customers’ changing needsDemonstrate effective communication skills with the ability to adapt to a diverse range of needs and capabilitiesWork well as part of a teamHave the ability to perform multiple tasks efficientlyHave a positive attitude to achieving deadlines within demanding time framesBe a problem solver who looks for solutions using imitativeBe willing to undertake training and development when required.Packaging industry experience/exposure would be beneficial – (But training can be given)Ideally a Solid technical understanding of printed labels and flexible packaging – (But training can be given)High level of attention to detail.Excellent time management and communications skillsYou will be auto enrolled in to the Company Pension Scheme.Uniform providedOn-site parkingOn-site GymAccess to The Printing Charity helpline About Us OPM labels and Packaging group is an independent, leading manufacturer of labels and flexible packaging.OPM offer a tailored print service across a variety of industry sectors to include Home & Personal Care, Healthcare & Pharma, Beauty & Cosmetic, Food & Beverage, Automotive & Lubricants, Horticulture and Pet and Veterinary care.OPM Group is committed to equal opportunities for all and we do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, sex, disability or age.The successful candidate will be offered a competitive remuneration package based on experience. If this exciting opportunity is of further interest please email current CV to #####
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