Principal Design Researcher (12-Month FTC)

End DateFriday 31 May 2024Salary Range£86,964 - £102,310 We support flexible working - click here for more information on flexible working options Flexible Working OptionsHybrid Working, Job ShareJob Description SummaryLloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.We’ve placed a bold transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.Play a lead role in creating the research strategy to shape product development in Consumer Servicing and Engagement Platform. Collaborate with a multidisciplinary team of designers, product owners and engineers.Champion design research and help change mind-sets to ensure customer-evidence is at the heart of product design. Help others succeed through coaching and by sharing knowledge, being an active member of the Experience Design community.Job Description JOB TITLE:
Principal Design Researcher (12-Month FTC)
LOCATION:
London SALARY: £85,000 - £100,000 HOURS:
Full TimeDURATION: 12-Month Fixed-Term Contract
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.About this opportunity At Lloyds Banking Group, we are seeking an exceptional and experienced Principal Design Researcher to join our Experience Design team. If you have a passion for uncovering insights, driving innovation, and crafting customer-centric solutions, this is the role for you.As a driving force in shaping the future of our organisation. Your keen eye for detail and critical thinking will be instrumental in understanding the needs of our customers and clients, enabling us to deliver experiences that exceed their expectations.Your days will be filled with exciting challenges and rewarding opportunities. Responsible for all research activities within your domain, guiding the team in translating business objectives into well-crafted research plans. Joining the leadership team of a multi-disciplinary Design Squad, you will collaborate with analytical practitioners to triangulate the primary and secondary insights that will underpin our design approaches.Your ability to work alongside Product and Engineering communities will ensure that our research efforts are precisely aligned with their needs, driving the efficient delivery of high quality, impactful stories. But it doesn't end there. The principal researcher also plays a key role in developing our growing team of design researchers. Your mentorship and coaching will foster their growth and ignite their potential, resulting in an impactful team delivering top-quality research outputs. The successful candidate will be someone with a true passion for design research, an insatiable curiosity, and a desire to make a difference. Your deep understanding of research methodologies and industry practices will elevate our capabilities and keep us ahead of the competition.
What you’ll need
Significant design research expertise, including a strong practical understanding of when and how to apply a broad range of research techniques.
Experience leading a team of researchers - including task management, mentoring, and support.
Strong stakeholder management skills - working closely with various teams to understand business objectives and address their hypotheses with detailed research proposals and plans.
Able to identify the most important and relevant insights from research, and confident to convey those in an influential manner. Experience will allow you to lead by example in advocating for good research practices across your wider team.
Able to lead the strategic insight agenda in your domain, designing research studies that help to understand future customer needs and proactively ensuring designers have the right insights to inform their approaches.
Strong project management capabilities, adaptable and able to supervise and deliver multiple projects at the same time.
Able to work with data analysts to demonstrate both quantitative and qualitative insights to help teams make more customer-centred decisions.
What we like to see
Experience with quantitative design research methods.
Knowledge of and experience being an advocate for accessibility and inclusive design.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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