Post Sales Account Manager - Private Sales

Job Description
Salary: Up to £45,000 - dependant upon experience
We are looking for an enthusiastic and experienced individual to join Memento Exclusives as a Post Sales Account Manager for Private Sales. Memento Exclusives is the leading provider of high-end memorabilia and manufacturing, working in partnership with F1, UFC, MotoGP and more. We pride ourselves on delivering exceptional products and experiences to our customers, celebrating the excitement and passion of Formula 1 racing and other sports – and you would play a crucial part in this journey.
About The Role
The ideal candidate will possess excellent communication skills, a commercial mindset, and the ability to identify opportunities for cross-selling and upselling. Additionally, they will play a pivotal role in liaising with our operational team to manage and coordinate the logistics of delivery, ensuring a seamless experience for our valued customers.
Key Responsibilities:
Develop and maintain strong relationships with existing customers, providing post-sales support and guidance
Identify opportunities to upsell and cross-sell services to maximise revenue
Act as a primary point of contact for customer inquiries, concerns, and feedback
Collaborate closely with the operational and finance teams
Work closely with the Head of Private Business to create and build a post-sales customer journey
Utilise customer feedback and insights to continuously service and drive customer loyalty
Stay informed about industry trends, competitor activities, and customer preferences
Maintain accurate records of customer interactions and transactions using our CRM system
The Ideal Candidate
Will have a bachelor's degree in Business Administration, Marketing, or a related field preferred
Has past experience in a customer-facing role
Possesses strong commercial acumen with the ability to identify and capitalise on sales opportunities
Has excellent communication and interpersonal skills
Is highly organised with strong attention to detail
Proficient in CRM software and Microsoft Office Suite
Has an understanding of the Formula 1 industry (a genuine interest in sports memorabilia preferred)
Can demonstrate experience in logistics coordination and supply chain management (desirable)
If you are a proactive and customer-focused individual with an understanding of the Formula 1 industry, we invite you to apply for this exciting opportunity to join our team at Memento Exclusives. Please submit your CV highlighting your relevant experience and why you are the ideal candidate for this role.
If you would like to find out more about us, please click on the link below.

What we offer:
Company pension
Life Assurance
Private medical care
25 days holidays plus bank holidays
Cycle to work scheme
Employee discount
On-site parking
Wellness programme
NO AGENCIES PLEASE