Portfolio Manager

We’re now recruiting for an experienced Portfolio Manager to join the team to lead our letting, management & customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Responsibilities
• To manage the letting, management & customer service team for the property portfolio
• To have responsibility for the financial and operational performance of the portfolio
• To achieve or exceed planned rent income and expenditure targets and budgets
• Manage the transition & integration of new acquisitions into the business
• Ensure the appearance & presentation of our properties meets expected high standards
• Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives
• Ensure compliance with statutory, industry code & best practice requirements
• Strengthen adherence to existing operational processes & standards
• Organise & manage annual tenant handover process planning and delivery each summer
• Support the implementation and embedding of planned new digital business processes
• Lead performance improvement projects & initiatives working with team members to implement
• Address & resolve escalated issues & complaints in a timely & efficient manner
• Research, monitor & report on market activity in existing and target cities
• To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required.
Experience
• Strong leadership & people management skills
• Excellent organisation & time management skills
• Strong budget management credentials & accountability
• Advanced communication & institutional quality reporting skills
• Committed to providing excellent level of customer service from initial contact through to tenancy end
• Able to manage multiple projects running concurrently
• Manage team to enter consistently high-quality information in our management systems
• Strong HMO and/or purpose-built student housing sector experience
• Full UK driving licence highly desirable