Porsche Digital Expert

Porsche Digital Expert
Stratstone Porsche, Wilmslow
A basic salary of £21,745 and a bonus of £4,000, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
As Digital Expert, you’ll be joining the Porsche team, that reports directly to the Wilsmlow. You’ll be accountable for ensuring the entire online appearance of the Centre is maintained to the highest standard and fits the overall brand and marketing strategy. The purpose of the role is to increase and improve customer satisfaction and brand loyalty through various digital marketing activities and managing the process of social leads through various online channels.
So, what’s it all about, the role:
You’ll be accountable for managing and maintaining all digital platforms, dealer web page / social media channels, with the latest up to date content, while working with the marketing team
You’ll be confident in your approach to dealing with online customers and queries by assisting and directing them to the appropriate place or person
Ensure that complete customer data is maintained to a high quality in the CRM system by working closely with the CRM team
Drive customer satisfaction and positive 5 star customer reviews to improve/maintain dealer reputation
You’ll be working closely with the Porsche Pro; this will enable you to quickly and accurately respond to product and technology related questions
You'll be providing the sales teams with any online enquires that generate through any digital posts and platforms
You'll be a Digital expert, keeping up to date with online trends and utilising social media platforms to their fullest to support great enquiry leads
What are we looking for, the person:
You’ll be a highly influential and effective communicator who can work collaboratively with internal and external customers
You’ll be a true expert when it comes to all digital and marketing activities and initiatives
You’ll have the drive and passion to succeed in a fast-paced role and industry
You’ll have a true passion for customer care, putting the customer at the heart of everything you do
You’ll be able to absorb information quickly and effectively communicate this with your peers and customers
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