Plant Service Controller

Job title: Service Controller (Heavy Plant)
Job location: Larkfield (Aylesford, Kent)
Salary: 40,000 - 45,000
Hours: 40 hours per week Monday - Friday 8am - 5pm
Duration: Permanent
Start date: Immediate
Client Summary: A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers.
Position Summary: Service Controller providing all aspects of technical support for customers / dealers and colleagues. Working closely with the Service Team and Service Manager. A 3 - 6 month training period to be given to bring candidates up to speed on company products
Duties include:
Providing technical support across a wide range of Heavy Plant and Light Equipment
Use of SAP systems to order and manage parts stock
Manage customer relationships in relation to - Service / Repair / Warranty queries.
Proactive use of Telematics / Botis System to manage ongoing service / maintenance packages.
Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues
Working closely with the Service Controller to ensure timely "In Field Product Support" and eligibility for warranty repair work
Set up and continually update a knowledge database that is accessible by all in the Product Support officePerson Profile/Experience:
Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller
Good Technical Knowledge
Good Customer Service Skills - (Customer Facing)
IT Literate
SAP ExperienceContact Information: James Bell Email: (url removed)
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