Plant Service Controller

Job title:
Service Controller (Heavy Plant)
Job location: Larkfield (Aylesford, Kent)
Salary: £40,000 - £45,000
Hours:
40 hours per week Monday - Friday 8am - 5pm
Duration: Permanent
Start date: Immediate
Client Summary: A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers.
Position Summary: Service Controller providing all aspects of technical support for customers / dealers and colleagues. Working closely with the Service Team and Service Manager. A 3 - 6 month training period to be given to bring candidates up to speed on company products
Duties include: * Providing technical support across a wide range of Heavy Plant and Light Equipment * Use of SAP systems to order and manage parts stock * Manage customer relationships in relation to - Service / Repair / Warranty queries. * Proactive use of Telematics / Botis System to manage ongoing service / maintenance packages. * Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues * Working closely with the Service Controller to ensure timely "In Field Product Support"
and eligibility for warranty repair work * Set up and continually update a knowledge database that is accessible by all in the Product Support office Person Profile/Experience: * Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller * Good Technical Knowledge * Good Customer Service Skills - (Customer Facing) * IT Literate * SAP Experience Contact Information: James Bell Email: (url removed)
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