Planner

Russell Taylor Group are currently recruiting on behalf of our client, for a Planner to join their company on a full-time, permanent basis in Essex.My client specialises in planned maintenance on decent homes schemes. As a Social Housing Repairs Planner/Scheduler, you will be responsible for delivering first-class customer support. This is an excellent opportunity to join a vibrant and established team.Responsibilities will include:•Sending jobs/ locations to operatives via their PDA•Liaise with clients to ensure works booked in•Managing the Operatives diaries/calendars•Escalating concerns to managers•Responding to emails regarding repairs in accordance with operational procedures•Logging calls and requests on IT systems•Liaising with operatives about completed jobs and return visits•Ensure engineers have all the correct information for the site and checking Engineers are recording correct information•Assist with contract managementThe ideal Planner/Scheduler will need to have experience in a similar scheduling and/or planning role, full training will also be providedExperience / Skills Required:•Experience in a Scheduling/Planning role is essential•Strong organisational skills with the ability to manage multiple tasks simultaneously•Excellent communication and interpersonal skills for effective customer and team interaction.•Ability to adapt to changing priorities and work in a fast-paced environment.•Have attention to detail and be a team player•Continually want to strive to improve customer service standards by delivering a first-class efficient service•IT literateWorking Hours - 8am-5pmHoliday allowance 20 days plus bank holidaysSalary 26,000 -£29,000 Dependent on experience
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