Personal Injury Claims Handler

Location:
Haywards Heath or Manchester
Salary:
Between £30,000 to £40,000 - Depending on experience
Department:
Customer & Operations
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Do you have strong third party Injury claims experience?
Do you enjoy negotiating and managing each claim to a conclusion
and have strong knowledge of relevant jurisdictional rules and protocols. Well look no further! We’re on the lookout for an experienced
Personal Injury
Claims
Handler
to join our growing organisation in either our
Salford Quays, Manchester
or
Haywards Heath, West Sussex
office. It’s all about being assertive, having strong negotiation skills whilst providing our customers with real peace of mind throughout their customer claims journey. Working flexibly, from the beginning of your career with us you'll spend most of your time in the office training getting into our First Central way of working, but then upon passing a probation period working from home can begin, with one day a week in the office (so living close to Salford Quays, Manchester or Haywards Heath, West Sussex
(
would be perfect). But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.
What’s our success? Well, that’s entirely down to our talented people, who we know, are our biggest asset.
Check out our Glassdoor page
to see what our employees think about working here.
In return for working with us we will offer you: Generous starting salary of between £30,000 to £40,000 - Depending on experience plus fantastic benefits
Monday to Friday
37.5 hours covering core hours
9am to 5:
00
pm – Flexibility available
Excellent career progression opportunities with increased salary available on completion of Progression level matrix
Blended approach to working in the office (1 day) and from home 4 days a week following training and passing probation
Personal Injury Claims Handler job responsibilities: Proactively manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims within a personal authority amountValidate policy indemnity for each claim, ensuring that the correct insurer status appliedManage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims NegotiatorManage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM’s procedural requirements and own authority limitsProcess claim payments in accordance with personal authorityEnsure all claims handled hold case specific reserves and that First Central Insurance Management’s (FCIM) reserving philosophy is adhered to on each claim.Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issuesEnsure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)Proactively manage all incoming correspondence using telephone, e-mail and letterProactively manage incoming telephone callsManage claim costs within personal allocation by achieving most economical settlementIdentify potential fraudulent claims and action in accordance with FCIM’s guidelinesDevelop and maintain effective relationships with colleagues and business partners.Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedureEnsure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team LeaderAchieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)Identify and pursue all potential recoveries from the relevant partiesAny other reasonable duties, including general claims tasks as required Personal Injury Claims Handler experience & knowledge: Strong motor claims experience working within a bodily injury claims environmentExperience handling claims within an OIC (Official Injury Claims) Portal or similar (Desirable)Proficient experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniquesExperience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)Proficient knowledge of liability assessmentProven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA PortalTechnical expertise with exposure to third party claims including credit hire and liabilityKnowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal fieldPrevious knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claimsUnderstanding of all aspects of motor claims, to include credit hire and potential fraudTo be conversant with all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)What can we do for you? People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here
.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
86%
of people would recommend a friend to work at First CentralSimply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank HolidaysEight flexible bank holidays; you can choose which festivals you observeWe’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car SchemePlug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible WorkingWe’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in NeedYour Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
#J-18808-Ljbffr