Personal Customer Care Advisor - Leicester

Personal Customer Care Advisor - Leicester Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests. Responsibilities:
Manage workload to ensure all patients are contacted as per your diary schedule
Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
Handle IB telephony queries
Data entry (which may include first order for the patient)
Meet individual daily targets as set by the business
Flexible to change in order to meet business needs
Work within regulatory and GDPR requirements
Additional duties may be assigned or existing duties may alter
Skills and Experience:
Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training
Must have at least 2 years call centre experience
Excellent communication skills and great attention to detail
Caring nature and relationship-building skills
Resilient and flexible in a demanding and fast fast-paced environment
Monday to Friday, 09:00 - 17:30,the role is based in Leicester. £11.44 per hour. If you are interested in this role and feel you meet the above criteria, submit your CV today.
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