Personal Client Account Manager

Do you work in customer service, customer sales or hospitality and are looking for a new challenge, wanting to work sociable business hours and have bank holidays back? Do you have exceptional customer service skills and a passion for working with people? We have an exciting opportunity for you!
An independent Insurance Brokers based in Edgbaston are looking for a Personal Client Manager. Along with a salary of £24,000 per annum, you will also receive a monthly KPI bonus, 25 days holiday + Bank Holidays + an extra day off at Christmas, company sick pay, a Medicash health plan, service & value awards and a casual dress code.
You will be responsible for building and maintaining strong relationships with customers. You will have your own client book which you will manage throughout the customers journey, being their primary point of contact, providing expert guidance, insurance solutions and exceptional customer service. Your role is vital in ensuring that clients receive the best possible insurance cover while fostering long-term partnerships.
As Personal Client Manager, your duties and responsibilities will include:
Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role: new business, renewals, midterm adjustments, queries, and premium financing arrangements
Provide expert insurance advice, guidance, and recommendations, ensuring they have the approp...