People Operations Administrator

Job Description
The role
The People Operations Administrator will be supporting the People Operations team and providing high quality service to the staff and partners. You will work closely with our existing People Operations Administrators and facilitate all cyclical People related process and queries, such as sickness, holiday etc). The POA will be the first point of call for many employee related queries.
Areas of work include:
Supporting the onboarding process and ensuring good client service is delivered for all new starters while managing all compliance checks, including right to work and fit and proper declarations
Managing the Onboarding inbox and responding to queries, undertaking administration and providing advisory services in relation to onboarding queries.
Supporting offboarding and the relevant processes whilst ensuring that as per the EVP leavers receive an excellent level of service.
Supporting on national induction day where needed.
Managing the People Operations support inbox – you will be the first point of contact for the firm and will field and respond to queries daily, providing first line support to all employees.
Maintenance of organisation charts and People Experience sections of the intranet site
Drafting contracts, changes to contract terms and other contractual documents as support to the People Operations team
Requesting and providing references for new, existing and ex-members of staff as appropriate, ensuring that replies are received and distributed accordingly
Responsible for ensuring that all employee files are kept up to date with employee information
Assist with updating the HR database and running reports
Supporting on work experience requests
Support on specific projects on an ad hoc basis
Operate and maintain data and records on the various People Experience systems aligned with the firm’s data protection policies.
This team is responsible for the design and redefining of all processes, templates and services coming from this team. They will have an integral role to give feedback into systems’ review and integration. Owning and updating the employee handbook and intranet pages as and when needed, working with the Talent Management and wider People Experience team on this as and when needed.
Ad hoc duties as required.
Sharing knowledge, lessons learnt with thebroader People Experience team where changes and updates to processes, policies and systems have been made.
The team
The role sits within the People Operations Team which forms part of the wider People Experience Department. The department is made up of professionals across People Operations, Talent Acquisition, Reward and Benefits, Early Careers and Learning and Development. It offers a friendly and supportive working environment. It is a very busy department where confidentiality, personality and a proactive approach is essential.
You
Experience of working within a range processes, procedures and systems, typically gained through a period of specialised training within a professional services environment.
May hold relevant qualification or be working towards an appropriate qualification.
Good computer literacy and understanding of relevant software. Keeps up to date on all required training such as information security.
Ability to work to specified standards, service levels and timeframes.
Ability to communicate effectively with others and build strong working relationships. May be required to influence using technical knowledge.
Holds self and others accountable to meet commitments. Accepts responsibility for own work.
Plans and prioritises work to meet commitments aligned with organizational goals and aligns own work with relevant workgroups.
Makes good and timely decisions that keep the Firm moving forward. Handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
Builds partnerships and works collaboratively with others to meet shared objectives.
The organisation
Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855 by Joseph John Saffery, it is currently the 15th largest accountancy firm by UK fee income.
We pride ourselves on our informal and inclusive culture, building an environment where people can be themselves and enjoy challenging, interesting, rewarding careers.
When you work with Saffery, the well-respected accountancy firm where heritage meets ambition, you work with people who know your name. Who know you as a human being, not just a job title. Everyone belongs here. Always.
Saffery is a proud member of Nexia, a leading, global network of independent accounting and consulting firms.