Pension Operations Analyst - 12 Month FTC

Pension Operations Analyst - 12 Month FTCFull-timeCrown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.Pensions Services is a client facing department within the Operations Area. This role you will be responsible for maintaining and updating pensions records whilst ensuring smooth pensions remittance on a frequent basis. A big part of this role will be assisting Pensioners and Clients alike logging on to the pensions portal and completing facial authentication.Co-ordinate end to end processing death cases, including calculation and verification of entitlements, instructions for payment communications with the Pensions ProviderRe-instatement of Pensions, calculation of arrears, instructions for payment and communications with the pension's providerIssuing monthly statements to various clients and dealing with queriesProtecting the Bank by acting as First Line of Defense and observing all controlsFocus on innovation and continuous process improvement.Assisting Pensioners and Clients with the EMpower Pensions PortalHelpdesk for all pensions related queries - dealing with both pensioners and clientsEnsuring smooth end to end of processing all pension payments using various platforms (Bottomline, Treasury Edge and e-banking) to process the payment filesInternal General ledger and Nostro reconciliationsManaging Client account fundingInvolved in the Pensions Transformation Project, including testing and process improvements.Extensive experience in Client Services or relationship managementGood understanding of payments processing and related productsWorking knowledge of CBS, Payroll & Pensions Master, WorkManager and both EMpower Pensions PortalsProficient experience in all Microsoft applicationsWorking on process improvement and automationContributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%Life Assurance – 4 times annual salaryGroup Income ProtectionPrivate Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
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