Pension Administrator

This policy covers all of Equiniti.com including Selector, Pensions Client Portal and the Equiniti Privacy CentreEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.Role SummaryThe role of Pension Administrator will be based at our Liverpool City Centre Office.
This is an ideal role for someone who thrives on working in a busy office environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company.
Full training will be provided in site for the first 6 weeks. You will then be buddied up with an experienced employee who will help you understand the role better and answer any queries you may have.
Once training is complete you will have an opportunity to apply for a flexible working request- where you will have an option to work from home .
Business FunctionMyCSP is one of the UK’s leading pension administrators. We are also one of the UK’s most efficient providers of outsourced services to both public and private sector organisations. One of MyCSP's largest clients is the Civil Service Pension scheme, with over 1.5 million members and 340 employers.MyCSP is a unique business. We are a mutual joint venture partnership between employee partners, who own 25% of the company held in trust for them by MyCSP Trust Company Ltd, and our private sector partner and Equiniti’s pension business, Paymaster.We have an elected Employee Partnership Council which has a seat and full decision making rights on the Executive Management team. Employee partners are also represented by a Director at Board level.Core
Duties/Responsibilities The successful candidate will be responsible for the following:Providing an administration service to customers as per SLAMaintaining up to data filing and records for department, checking the integrity of customer dataProcessing of a wide range of routine and non-routine documentation within defined proceduresResolving customer enquiries (oral and written) based on competent working knowledge of the customer requirementsDrafting of non-standard correspondence in response to customer enquiriesInputting customer details and accessing customer informationCollating and analysing data and producing routine reports, schedules and summaries in order to update customer records, resolving customer queriesProvision of technical guidance to other team membersIdentifying and implementing process improvements in immediate area of work responsibility in order to improve throughput and customer serviceProvide on-the-job coaching to department colleaguesCarry out projects and ad-hoc activities as determined by Team ManagerSkills, Capabilities and AttributesThe successful candidate will demonstrate the following experience, skills and behaviours:GCSE (or equivalent) Maths and English Grade CGood written and communication skillsAbility to develop working relationshipsAbility to work to work within laid down processes and proceduresAwareness of scheme rules, industry regulations, and current pensions legislation (preferred)Microsoft pc packagesApplicants must have resided in UK for at least 5 yearsPrevious experience in a financial/pensions environment preferred but not essentialExperience of dealing with external clientsWorking to SLAsIn return we’ll give you:28 days holiday + Bank HolidaysPerformance related bonusEye Care VouchersLife AssuranceMyCSP Discount- 7.5% off major retailers We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. About Us
Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.
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