Patient Support Coordinator

Patient Support Coordinator – Bourn Hall Limited (Fixed term contract, 18 months maternity cover)
Job Types: Full-time, Permanent over 5 days
Salary: £23,400 per year
Bourn Hall is the world’s first IVF clinic, founded by the pioneers of IVF. With 40 years of experience, and using the latest treatments and technologies, we are committed to helping people fulfil their dream of becoming parents. Our network of IVF fertility clinics including Cambridge, Colchester, King’s Lynn, Norwich, Peterborough and Wickford, cover the whole of the East of England, treating both private and NHS patients.
A fantastic, full time 18 months fixed term, opportunity has arisen, based at our Wymondham clinic to join our small, dedicated team, covering maternity leave.
About the opportunity:
As Patient Support Coordinator, you will be responsible for:
Effectively use phone system and patient portal to ensure timely communication with patients.
Data input including patient demographic details and referral details.
Inputting and checking eligibility of NHS patients.
Making patient appointments as appropriate.
Shared responsibility for all general patient correspondence and orders within IDEAS database.
Preparation of standard letters, emails and enclosures ensuring accuracy, appropriate inserts/attachments and links and associated filing is complete.
Archiving and recall of patients notes keeping accurate records to ensure traceability.
Willingness to learn and support other Patient Services tasks such as billing and accounts.
Provide cover for weekend and evening events/clinics, bank holidays and seminars as required.
Willing and able to provide cover for Patient Services staff at all other sites on an ad hoc basis.
Supporting reception as required.
With other members of the Patient Services team role model the company’s core values. Patient Services is the first point of contact with the Clinic for patients e.g. taking open day/seminar bookings, making initial consultation appointments, sending out information packs etc
Following up enquiries with the aim of converting to appointments if appropriate.
Pro-actively managing your own caseload and ensuring that patient pathways are being adhered to which may include but is not limited to:
Before patient commences treatment
Prior to egg collection
Prior to embryo transfer
Post embryo transfer
Recording outcomes
Offering follow-up consultations and counselling support
Be a primary contact point for your patient caseload and supporting patients throughout their whole journey including pro-active contact at identified touch points offering information, advice and support as appropriate.
About you:
You will be required to have a strong background in administration and able to multi task in a fast paced environment.
You will have strong communication skills, an approachable attitude, and an eye for detail.
You will have excellent IT skills and be proficient in Microsoft packages.
You will be passionate and can drive business outcomes that not only meet but exceed expectations and elevate our patients experience, at every clinic.
You will be a trustworthy, empathetic, adaptable, and patient focused team player, continually striving for excellence.
About our commitment to you:
Competitive salary and benefits.
33 days holiday including bank holidays (with the option to buy up to 5 days).
Bespoke company induction and on-going training programmes at all levels.
Option of some hybrid working when appropriate.
Free parking.
Employee discounts.
Company contributory pension scheme and life insurance.
Company sick pay.
Employee assistance program including health and wellbeing program.
Benefits:
Additional leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
Sabbatical
Sick pay
Please forward your CV by clicking the
'apply'
button. We reserve the right to close this position earlier than advertised if we appoint a suitable candidate.