Patient Liaison Admissions Officer

Head Office & Business Support Functions
Summary of role
We have an exciting opportunity for a Patient Liaison Admissions Advisor to join our Customer Services team. This role is a based in our Head Office in Central London (NW1 4LJ). We are offering a competitive salary of £27,825 per annum plus a fantastic array of benefits.
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities located in the heart of London’s medical community around Harley Street. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of “We go further”, “We work as one” and “We personalise care.”
Job Profile
The Patient Liaison Admissions Advisor (known internally as a Customer Services Advisor) will work as a part of the Customer Services Team to act as the first point of contact for patients, Consultant secretaries, third parties in securing Insurance Pre-authorisation and Self-funding hospital deposits for upcoming admission.
The post holder will guide patients through the admission process and gather relevant personal, financial information through pre-admission screening checks, and providing continuous administrational support through to discharge with PMI, self-funding patients whilst delivering a high-quality customer service.
Job Type:
This is a full-time, permanent position working 37.5 hours per week between Monday to Saturday. This role will be in the office full-time.
Hours:
Shifts are 7.5 hours between 7am to 6pm. Saturday shifts will be compensated with a day off during the week.
Salary:
£27,825 per annum.
Location:
1 Park Square West, London, NW1 4LJ (Baker Street and Regents Park stations)
Benefits package:
Contributory pension scheme (total annual contribution up to 20%).Private Medical Healthcare.33 day’s annual leave (Inclusive of bank holidays).Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
Ensure all patients are financially cleared and pre-authorised prior to admission/appointment using relevant systems and processes and for on-going treatment plan changes.
Maintain accurate and up to date information on the hospital database applications during the patient journey
and ensure that patients are fully aware of the extent of their cover, verbally and written.
Ensure self-pay agreements for each visit are signed and scanned to the patient booking file and action financial transactions to maximise revenue capture and reduce any financial risk
Maintain close liaison with patient, Consultant Secretary, Ward, Clinical Site Teams, and Medical Insurance Companies for extended stay patients, facilitating medical reports/PMI extensions as necessary.
Communicate efficiently and professionally to all internal and external stakeholders and respond timely to client calls, emails.
Skills & Experience:
Ability to manage a diverse workload within a fast-paced, admin-based environment.
Excellent written and verbal skills, working empathetically and to treat patients and colleagues with respect and dignity.
Strong sense of patient focus, and delivering exceptional customer service in a healthcare setting.
Strong IT skills, and experience with Microsoft Office package.
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
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