Passenger Transport Operations Manager (Children's Services)

1. Experience of working in a large diverse team
2. Substantial experience of working at a senior level, ideally with similar safeguarding responsibilities
3. Direct experience in influencing teams to deliver service improvement
4. Evidence of business analysis skills
5. Experience of ICT systems in order to monitor, maintain and update data
6. Direct experience of working with a variety of stakeholders
7. Level of education that indicates a good level of literacy and numeracy

Purpose of the role:

To ensure the efficient operation of travel assistance to children and adults including all client side functions in relation to school transport contracts.

1 To supervise the duty system on a rota basis, taking responsibility for ensuring the needs of children have been identified, that the matching criteria is appropriate, the required legislative and regulatory vetting and checks have been undertaken, that suitable matches of placement have been identified and give authorisation for the placements to be offered for the clients in line with the agreed budgetary limits.

2 To assist the Head of Passenger Transport with the recruitment and selection of staff.

• To organise and maintain a pool of relief passenger assistants and to oversee and deploy these as and when required

• Responsible for dealing with all service complaints, FOI requests, SDAR and referring to the Head of Passenger Transport where necessary. Dealing with customers on an individual or group basis and to have the ability to provide complex reports relating to any issues which arise.

• To participate fully in all aspects of the service tendering process and the operation of all client side functions relating to school transport i.e. Contractors, Passenger Assistants

• To work with the Head of Passenger Transport in the development of and implementation of policies and procedures associated with the management of the purchasing functions and service contracting, ensuring the letting of contracts are driven by specific service needs, quality standards and value for money.

• Responsible for monitoring and reporting on changes in demands for services, identifying gaps in provision and developing plans for filling gaps.

• To develop and monitor agreed implementation plans with providers following the agreement of contracts.

• Responsible for co-ordinating all aspects of routing with Transport Officers and Passenger Assistants and to become conversant with both roles and staff attached to these posts.
  
• Obtain quotations from Contractors to provide current costs of transport routes, whilst assisting with minimising expenditure.
  
• Obtain relevant details from Contractors regarding their insurance policies, MOT certificates, Tail Lift certificates and driver's licences and maintain manual and computerised records.

• To ensure all contracts are fully utilised and feedback provided to contract monitors, whilst producing monthly management data reports profiling current and future trends.

• Responsible for the application of the Council's formal disciplinary, grievance, medical capability and performance management procedures relating to passenger assistants/marshals employed by the Council, except for the day-to-day management responsibilities delegated to the Transport Officers relating to the sickness absence and performance management of passenger assistants and marshals.

• Lead and resolve serious complaints regarding safeguarding or child protection issues in consultation as necessary with the Head of Passenger Transport and other relevant Council staff.

• Undertake offsite vehicle spot checks and assist with resolving any issues that may arise, whilst assisting in engagement with external operators including negotiations and changes to routes.

• Undertake any other duties commensurate with the grading of the post as required by the Manager of SEN Transport and the Director of Children and Families.

• Responsible for calculating the Personal Independence Budget on an individual basis, ensuring that any changes in circumstances are duly recorded and records updated in a timely fashion.

• Work with the Compliance and Training Manager to obtain and assess feedback from parents/carers and the children and young people who receive assistance, to inform on-going improvements to the service.

• Be part of transport panel/individual transport and attend on a weekly basis making decisions on applications for travel assistance

• Reviewing and approving risk assessments

• Reviewing and approving individual transport routes

• Ensure robust processes and procedures are in place and shared with team, providers, drivers, PA's and schools

• Quarterly forums/feedback sessions with parents/support groups/special school heads

• Manage the ICT contract to improve and add to the system

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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