Partnerships Manager

Job DescriptionJob Title: Partnerships ManagerDays per week: 5 days per week; Monday to Friday; 9:00am-6:00pm;Contractual Terms: Full time Pay rate: £45,000Location: HybridLine Manager: Senior Sales ManagerOverview:Founded in 2017, Self Space was launched to help address a growing need for accessible and contemporary mental health support. We provide flexible, forward thinking therapy to individuals and for some of the most progressive global companies from a broad range of creative and corporate industries, including tech, finance, advertising, marketing, hospitality and fashion. Our mission is to have a Self Space on every High Street and transform and modernise mental health culture by supporting individuals and companies to reach their full potential. Our Vision is to create a more emotionally healthy world through progressive therapy and psychoeducational. Our Values are:·
We keep clients at the heart of what we do·
We’re radically compassionate·
We say what needs to be said·
We’re compassionately disruptive·
We take care of ourselves seriously·
We take responsibility·
We feedback generouslyWho we are looking for.A dynamic, influential and highly motivated Partnerships & Business Development professional who can deliver expectation exceeding service, and experiences, to our existing Partners, can identify and drive sustainable high growth Sales within existing account, can work collaboratively with internal teams and can help to grow our overall Partnerships portfolio.Main Responsibilities:You will primarily sit between the Sales, Customer Success, Marketing & Psycho-Education Teams, taking ownership for growing the Sales, Revenue, Sessions and up / cross-sell profiles of a select portion of our existing Corporate (B2B) Partners.Key ResponsibilitiesProviding excellent customer service / partner experience: Reinforce & live the company values in every customer /partner interaction, going the extra mile to provide experiences that are memorable for the right reasonsPartner Growth / relationship Management (key focus): Directly engage with an manage growth based relationships with an incremental volume of Corporate B2B Partnerships; understand, execute and help to refine the full Partnerships Life Cycle / Process, including Audits, Usage Reporting, Issues flagged in PlanHat, Recommissions, etc; proactively find structured ways to add value to each Partner and be the bastion of upselling & cross-selling initiatives at all points; act as escalation route for urgent / complicated Partner matters; foster referrals / advocacy / case studies / testimonials within existing and new Partner accounts, turning this into incentives and new products; support Clinical Teams in Launch Talks / deployment of paid servicesSales quota bearing: Take ownership for smooth and predictable delivery of an individual portion of the overall Sales & Revenue Partnerships target (*to be shared and confirmed by the Senior Sales Manager & the Customer Success Manager); work to structured KPIs, ensuring a healthy and sustainable Opportunity Pipeline to meet & exceed periodical Sales / Partner Growth / Retention & Recommission goalsContribute to refreshing / redesigning Partner Management collateral, systems & processes: Build a thorough understanding of the business operation, especially in respect to Partnership Management / Customer Success. Tailor solutions / approaches to Partner requirements; demonstrate persistent curiosity to live and refine the Partner experience, ensuring systems, processes & policies support this endeavour at optimal levelsSales systems maintenance: Maintain records in our various CRMs, systems and Databases, including Recommission dates, Contact Notes, Orders closed, attributed Sales Values, Products of interest, Proposal / Email / Call History, etc.Partner experience: Occasionally visit Partners / Prospects in person, where required by the Senior Sales Manager; show creativity and flexibility in entertaining and nurturing relationships with Partners / Prospects, as led and requested by the Sales Manager, Senior Sales Manager & Customer Success Manager; attend Self Space events as required, including launch events and corporate engagements.Product development / Internal Collaboration: Proactively capture market feedback around changing needs, market movements, etc and share with Sales, Customer Success, Marketing and other teams to develop our portfolio of offerings; build strong internal relationships with other Self Space teams, based on politeness, respect and curiosity, in order to enhance our working culture and to contribute towards team endeavors; reinforce the company brand by bringing Partner needs into experiences; proactively feed insights into neighboring teams such as Sales, Marketing, Clinical to enhance our offering and Partner experience; attend Self Space events and support Social Media Campaigns where required.Partner targeting / identification: Work with the Sales Manager, Customer Success Manager and other relevant individuals to develop our Strategy in reference to identifying new Partners; seeking & analysing market data, highlighting trends which speak to Sales opportunities, feeding into target Personas / industries, and using this inform best thinking around Marketing campaigns / Self Space events to support this endeavour.Person SpecificationSales / Relationship Management experienceCustomer Services / Success experienceQuota bearing experienceStrategic (growth based) Account Management experienceData / Market analyses experienceNew Product development experience
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