Partner Success Manager

As Partner Success Manager at Fnatic, you'll build deep relationships with key stakeholders across Fnatic’s B2B activity, as we partner with them to connect with highly engaged youth audiences. You’ll optimise Fnatic’s Partner Success function to consistently deliver best-in-class servicing and account management for brand partners and licensees, through high touch day-to-day support and the meaningful demonstration of value. You’ll be an internal advocate for Fnatic’s partners, and lead a team working closely with Fnatic’s Partner Marketing team in delivering game-changing activations. Through consistent delivery of results, you’ll drive brand relationships that renew and scale, and continually level up the calibre of brands Fnatic partners with.
Your mission is to:Service the needs of Fnatic partners by providing best-in-class account management and innovative solutions that facilitate the development of long-term relationships and additional revenue opportunitiesHelp level up our partnership success function through your knowledge of best practices for client managementAlign Fnatic’s value proposition and positioning with the motivations of brands, and expectations of the market, to develop partnerships that have the ability to scaleCollaborate with the Commercial Operations team to generate partner insights and provide accurate reporting of ROI and rights delivery, identifying potential gaps and ways of improving reporting of dataCoordinate distribution of partner products across Fnatic, and ensure their use aligns with the partner’s and Fnatic's commercial objectivesLead on planning and execution of quarterly business reviews with partners, coordinating internal teams to showcase outcomes and Fnatic’s capabilitiesLead on new partner onboarding, and help educate Fnatic staff and Pro players about the scope and potential of the relationship throughout the partnershipWork closely with Marketing, Pro-Gaming and other relevant colleagues on planning and execution of activations for partners, ensuring processes are adhered toProvide feedback from a Partner Success perspective on internal processes/workflowsExplore opportunities with Marketing colleagues on a regular basis to identify opportunities for additional partner exposure and engagement across the business (i.e. brand content, Fnatic led events, product launches)Project manage the implementation of partner feedback on the delivery of their rights across the businessProvide weekly reports on key tasks, mission critical updates, as well as potential obstacles you might be encountering.Mentor and manage a Partner Success Executive, supporting their development and providing continuous feedbackSupport Business Development colleagues in both the renewal of existing partners but also in building case studies where we are looking to replace partners in an existing categoryLead on ad-hoc Partner Success projects as directed by your managerExtensive client service and account management experience, with a track record of working with major global partners and delivering renewalsAn engaging personality that naturally builds strong relationshipsDemonstrable success in scaling the value of brand partnerships over timeDeep understanding and knack for determining client drivers and communicating data that resonatesComfort working in a hands-on, fast-paced environmentWillingness to travel to provide high-touch partner care when requiredA savvy problem solver, always looking for ways to optimise and innovateExcellent written and verbal communication in English, other languages desirable
Diversity, Equity & Inclusion: #AlwaysFnatic
At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family.
We know that applying for jobs can be daunting - but be assured that at Fnatic:
- Who you are, and how you identify has no impact on our selection process
- We understand no candidate will tick 100% of what our job descriptions are seeking, so if you’re missing a point here or there, we still want to hear from you
- We're happy to consider reasonable adjustments where needed to fully participate in Fnatic’s recruitment experience - just let us know.
About us
Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.
Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms.
Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better.
Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
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