Partner Account Manager

Partner Account Manager – Online Channels

Location – Hybrid with 2 days in office (London N19 – offices within walking distance of Archway tube station)

Salary: £27k – £30k pa

Please Note: Applicants must be eligible to work in the UK.

We are currently recruiting for an experienced Account Manager to join us on a permanent basis for our online sales channels.

This is an interesting and challenging role that would suit a confident, sales-orientated and technically minded individual who enjoys using their initiative and has a ‘can do’ working style.

The successful candidate must be energetic, flexible, with a creative flair and a motivated self-starter who are as proud and passionate about what they do as we are about what we do.

Merchr is a print on demand platform which enables individuals and brands of all sizes to sell online without having to physically stock or fulfil any products. Merchr has built technology to handle every part of the e-commerce process, from the end-customer facing website through to product printing and shipping.

The sales-driven role will be focused on providing e-commerce support to the larger brands we work with on a more direct level, where we provide tailored designs and product collections utilising the Merchr platform.

Role responsibilities:

• Oversee and manage our key customer accounts who use Merchr with their e-commerce channels on platforms such as WordPress/WooCommerce and Shopify.
• Assist with the sales and onboarding process of new brand accounts.
• Deal with the brand directly to manage their bespoke designs, product listings, descriptions, and pricing.
• Assisting the sales managers with administrative tasks.
• Handle end-customer enquiries, order processing, and provide exceptional customer service.
• Collaborate with the design and marketing teams to optimize product presentation and user experience.
• Monitor and analyse the brand’s sales performance, identifying trends and proposing improvements.
• Stay up to date with e-commerce trends, tools, and best practices.

Key skills & experience 

• Experience in sales and after-sales care.
• Experience in managing e-commerce channels, particularly on WordPress/WooCommerce and Shopify.
• Strong understanding of online sales strategies and e-commerce best practices.
• Excellent organizational and multitasking skills with meticulous attention to detail.
• Experience in using e-commerce tools, analytics, and CMS platforms.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Self-motivated and results-oriented mindset.

Benefits

• Pension Scheme
• Cycle to Work Scheme
• Buy and Sell Annual Leave
• Eye Care Scheme
• Birthday Day Off
• Enhanced maternity & paternity pay

Fantastic offices with:

• On site gym and showers 
• Lockers
• Bike storage 
• Coffee and snacks available all day
• Great transport links.

INDHS