Part time Docucare Printer Support

Adecco are recruiting for a part time docucare DCA to provide printer support for our National client in Central London.

This a part time role working Monday - Friday 9am- 1pm for a 6 week period.

Job Role Summary:
A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. Focus is on proactively monitoring and managing all call incidents and engaging in preventive maintenance tasks to optimise fleet uptime. In addition DCA is responsible for logging engineer escalations and ensuring all technicians are fully escorted when on site P&G.
Primary Activities
These are key components of the role, with little or none of this activity the idividual should not be classified as an DocuCare (DCA)
These activities are expected to represent the majority if the DocuCare's available time
Actively engaged within response to break/fix incidentsKey component
Troubleshoot technical device first time fix issues with Office devices:Key component
Diagnostics of hardware related issueKey component
Replacement of ERUs (Engineer Replaceable Unit) - as defined by XeroxKey component
Repair via non-electrical parts (e.g. feed rollers)Key component
Follow All Call Activity (ACAs)Key component
Calibration of system function via UI (User Interface)Key component
Adjustments via use of a toolKey component
Firmware management (with instruction)Key component
Replacement of innovator kits, TAGs or retrofits (as defined by Xerox)Key component
Device network re-configuration (via config or clone)Site dependant
Knowledge of Network issues (Print driver or queue)Key component
Resolution of Network issue (Print driver or queue)Site dependant
Tailored Service Note (site specific requirements), e.g. Equitrac, SafecomSite dependant
Support Third party peripheral devices (with instruction)Site dependant
Support Tools or Systems utilised within Technical Services to perform tasksKey component
Manage Locker of company assets (parts/tools) and undertake six monthly stock checksKey component
Assist with the preparation of Office hardware to support installation, relocation and collectionSite dependant
Escalate call to appropriate route for next stage of resolutionKey component

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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